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~subject:"Kundenzufriedenheit"
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Analysis of e-service quality...
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Kundenzufriedenheit
Service quality
20,663
Dienstleistungsqualität
20,647
Multi-criteria analysis
7,189
Multikriterielle Entscheidungsanalyse
7,149
Customer satisfaction
6,183
Konsumentenverhalten
4,369
Consumer behaviour
4,365
Beziehungsmarketing
3,937
Relationship marketing
3,927
Theorie
3,580
Theory
3,539
AHP-Verfahren
2,906
AHP approach
2,898
Qualitätsmanagement
2,770
Quality management
2,712
Wirtschaftsprüfung
2,460
Financial audit
2,454
E-Government
2,317
E-government
2,142
Krankenhaus
1,860
Hospital
1,846
Fuzzy sets
1,799
Fuzzy-Set-Theorie
1,799
USA
1,745
United States
1,731
Mathematische Optimierung
1,602
Mathematical programming
1,601
Health care
1,590
Gesundheitsversorgung
1,572
Deutschland
1,517
Germany
1,429
Gesundheitswesen
1,292
Health care system
1,274
Supply chain
1,233
Lieferkette
1,232
Produktqualität
1,211
Product quality
1,210
Entscheidung
1,185
Decision
1,169
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Online availability
All
Undetermined
2,858
Free
1,069
Type of publication
All
Article
5,402
Book / Working Paper
757
Type of publication (narrower categories)
All
Article in journal
5,236
Aufsatz in Zeitschrift
5,236
Aufsatz im Buch
155
Book section
155
Graue Literatur
68
Non-commercial literature
68
Conference paper
55
Konferenzbeitrag
55
Hochschulschrift
52
Working Paper
46
Arbeitspapier
44
Thesis
32
Case study
24
Fallstudie
24
Collection of articles of several authors
17
Sammelwerk
17
Konferenzschrift
10
Aufsatzsammlung
7
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
Bibliografie
3
Guidebook
3
Ratgeber
3
Article
2
Interview
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
Multi-volume publication
1
Reprint
1
Systematic review
1
Übersichtsarbeit
1
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Language
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English
6,036
German
123
French
1
Italian
1
Author
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Shahin, Arash
15
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Torres, Edwin N.
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Gursoy, Dogan
8
Klaus, Philipp
8
Marimon, Frederic
8
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
214
International journal of hospitality management
212
Journal of business research : JBR
143
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
100
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
84
Services marketing quarterly
76
Journal of air transport management
65
The TQM journal : the international review of organizational improvement
63
Tourism management : research, policies, practice
62
Service business
61
International journal of quality and service sciences
57
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
51
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
48
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
International journal of services, economics and management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
29
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
International journal of business information systems : IJBIS
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
International journal of electronic customer relationship management : IJECRM
23
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ECONIS (ZBW)
6,151
EconStor
5
OLC EcoSci
3
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1
A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul
Bilişik, Özge Nalan
;
Erdoğan, Melike
;
Kaya, İhsan
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1141-1159
Persistent link: https://www.econbiz.de/10009793743
Saved in:
2
E-government services quality and citizens' satisfaction : a multi-criteria satisfaction analysis of TAXISnet information system in Greece
Skordoulis, Michalis
;
Alasonas, Panteleimon
; …
- In:
International journal of productivity and quality …
22
(
2017
)
1
,
pp. 82-100
Persistent link: https://www.econbiz.de/10011855873
Saved in:
3
Using a multicriteria approach to identify factors that influence e-tailing service quality
Freitas, André Luís Policani
;
Santos, Ana Carla de …
- In:
International journal of electronic marketing and …
10
(
2019
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012036978
Saved in:
4
Evaluating service quality of airports with integrating TOPSIS and VIKOR under fuzzy environment
Kazemi, Abolfazl
;
Attari, Mahdi Yousefi Nejad
; …
- In:
International journal of services, economics and management
7
(
2015/2016
)
2/4
,
pp. 154-166
Persistent link: https://www.econbiz.de/10011688142
Saved in:
5
What leads guests to satisfaction and loyalty in UAE five-star hotels? :
AHP
analysis to service quality dimensions
Alzoubi, Haitham M.
;
Vij, Mohit
;
Vij, Anu
;
Jalal Rajeh …
- In:
Enlightening tourism : ET ; a pathmaking journal
11
(
2021
)
1
,
pp. 102-135
Persistent link: https://www.econbiz.de/10012583822
Saved in:
6
Determinants of customers' satisfaction in the Nigerian aviation industry using Analytic Hierarchy Process (
AHP
) model
Oghojafor, Ben Akpoyomare
;
Adekoya, Adebola Glorious
- In:
Acta Universitatis Danubius / Oeconomica
10
(
2014
)
4
,
pp. 107-126
Persistent link: https://www.econbiz.de/10011508305
Saved in:
7
Choosing restaurant for lunch in campus area by the compromise decision via
AHP
Kilinc, Ceyhun C.
;
Semiz, Mustafa
;
Katircioglu, Elif
; …
- In:
International journal of economic perspectives : IJEP
7
(
2013
)
2
,
pp. 5-10
Persistent link: https://www.econbiz.de/10011586394
Saved in:
8
Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
9
Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey
Deveci, Muhammet
;
Özcan, Ender
;
John, Robert
;
Öner, …
- In:
Journal of air transport management
69
(
2018
),
pp. 83-98
Persistent link: https://www.econbiz.de/10011865565
Saved in:
10
Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily
Lupo, Toni
- In:
Journal of air transport management
42
(
2015
),
pp. 249-259
Persistent link: https://www.econbiz.de/10010481998
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