Narrow search
Showing 1 - 10 of 5,464
Cover Image
Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho; Nguyen, Conghoang; Lin, Binshan - In: The journal of services marketing 27 (2013) 6, pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
Cover Image
Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong; Li, Hengyun; Law, Chun Hung Roberts - In: Journal of travel and tourism marketing 32 (2015), pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
Cover Image
The role of individualism vs. collectivism in the formation of repurchase intent : a cross-industry comparison of the effects of cultural and personal values
Frank, Björn; Enkawa, Takao; Schvaneveldt, Shane J. - In: Journal of economic psychology : research in economic … 51 (2015), pp. 261-278
Persistent link: https://www.econbiz.de/10011506906
Cover Image
Influence of culture on purchase decision : integrative models development of amusement park customers
Choi, Danny Woosik; Lee, Seoki; Alcorn, Michelle - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241785
Cover Image
Toward an understanding of online information processing in e-tourism : does national culture matter?
Alcántara-Pilar, Juan Miguel; Barrio-García, Salvador del - In: Journal of travel and tourism marketing 34 (2017) 8, pp. 1128-1142
Persistent link: https://www.econbiz.de/10011758832
Cover Image
Cultivate customer loyalty in national culture : a meta-analysis of electronic banking customer loyalty
Zhang, Liming; Yi, Yuxin; Zhou, Guichuan - In: Cross cultural & strategic management 29 (2022) 3, pp. 698-728
Persistent link: https://www.econbiz.de/10013286193
Cover Image
Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao; Shi, Da; Huang, Zixuan; Chang, Wen - In: International journal of contemporary hospitality management 35 (2023) 5, pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
Cover Image
Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.; Huang, Yinghua; Wang, Baoheng - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
Cover Image
Consumer Dissatisfaction : A Cross-Cultural Comparison
Lundstrom, William J.; White, D. Steven; McAuley, Andrew - 2009
Lundstrom and Lamont's seminal article on consumer discontent was published in 1976. Since that time, the literature on consumer discontent has evolved and fragmented. New research themes include consumer satisfaction, customer relationship management, and consumer complaint behavior. While...
Persistent link: https://www.econbiz.de/10014206612
Cover Image
When culturally adaptive service behaviors affect customer satisfaction in shared ethnicity service encounters
Aguirre-Rodriguez, Alexandra; Boveda-Lambie, Adriana; … - In: Services marketing quarterly 43 (2022) 3, pp. 277-293
Persistent link: https://www.econbiz.de/10013352802