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~subject:"Kundenzufriedenheit"
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Subject
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Kundenzufriedenheit
Indien
118,658
India
97,680
Electronic Commerce
23,910
Service quality
21,688
E-commerce
21,289
Dienstleistungsqualität
20,937
Customer satisfaction
15,488
Consumer behaviour
12,639
Konsumentenverhalten
12,300
Relationship marketing
8,535
Beziehungsmarketing
8,465
Online-Handel
6,458
Online retailing
6,445
China
6,074
Internet
6,049
Theorie
5,291
Theory
5,233
Wirtschaftswachstum
5,041
Economic growth
4,738
USA
4,367
Deutschland
4,235
United States
4,178
Germany
3,864
Entwicklung
3,831
Bank
3,829
Welt
3,361
World
3,341
Industrie
3,307
Qualitätsmanagement
3,213
Quality management
3,160
Economic development
3,152
Website
3,090
SME
3,087
KMU
3,080
Manufacturing industries
3,014
Online-Marketing
3,003
Internet marketing
2,987
Schätzung
2,934
Wirkungsanalyse
2,903
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Online availability
All
Undetermined
5,676
Free
2,407
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Article
11,548
Book / Working Paper
2,348
Journal
8
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Article in journal
10,715
Aufsatz in Zeitschrift
10,715
Aufsatz im Buch
801
Book section
801
Graue Literatur
320
Non-commercial literature
320
Hochschulschrift
288
Working Paper
239
Arbeitspapier
221
Thesis
195
Case study
117
Fallstudie
117
Conference paper
105
Konferenzbeitrag
105
Collection of articles of several authors
84
Sammelwerk
84
Aufsatzsammlung
50
Ratgeber
26
Guidebook
23
Konferenzschrift
22
Collection of articles written by one author
19
Sammlung
19
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11
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10
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10
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9
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6
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5
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5
Handbuch
5
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5
Bibliografie
4
Elektronischer Datenträger
3
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3
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3
Übersichtsarbeit
3
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2
Mikroform
2
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2
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1
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English
12,990
German
903
Undetermined
6
Italian
5
French
4
Czech
1
Polish
1
Spanish
1
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Author
All
Han, Heesup
67
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
35
Mittal, Vikas
30
Wong, IpKin Anthony
29
Usman, Osly
28
Aksoy, Lerzan
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Roschk, Holger
19
Huber, Frank
18
Balaji, M. S.
17
Bruhn, Manfred
17
Gelbrich, Katja
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Su, LuJun
17
Barnes, Donald C.
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
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Springer Fachmedien Wiesbaden
18
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
University of Bamberg, Chair of Finance
3
Eric Cuvillier <Firma>
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundesamt für Naturschutz
1
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Published in...
All
Journal of retailing and consumer services
419
International journal of hospitality management
378
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Tourism management : research, policies, practice
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
141
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
55
Journal of hospitality and tourism insights
55
Journal of retailing
54
International journal of business information systems : IJBIS
52
International journal of electronic marketing and retailing : IJEMR
52
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Source
All
ECONIS (ZBW)
13,840
EconStor
29
OLC EcoSci
11
RePEc
10
USB Cologne (EcoSocSci)
8
BASE
5
Other ZBW resources
1
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date (oldest first)
1
Exploring the role of
website
quality and hedonism in the formation of e-satisfaction and e-loyalty : evidence from internet users in
India
Ahmed, Asad
;
Rahman, Obaidur
;
Khan, Mohammed Naved
- In:
Journal of research in interactive marketing : …
11
(
2017
)
3
,
pp. 246-267
Persistent link: https://www.econbiz.de/10011779157
Saved in:
2
Analysing key indicators of
website
service quality using Kano and DANP hybrid model
Tabaeeian, Reihaneh Alsadat
;
Fahimi, Milad
- In:
International journal of process management and …
11
(
2021
)
6
,
pp. 791-807
Persistent link: https://www.econbiz.de/10012672163
Saved in:
3
What drives consumer
website
stickiness intention? : the role of
website
service quality and
website
involvement
Wu, Jinnan
;
Liu, Lin
;
Cui, Tingting
- In:
International journal of services technology and …
27
(
2021
)
3
,
pp. 189-208
Persistent link: https://www.econbiz.de/10012594214
Saved in:
4
Online shopping experience in
India
: an examination of consumers world
Dutt, Maani
;
Singh, Anurupa B.
;
Joshi, Ambrish
- In:
International journal of business excellence : IJBEX
21
(
2020
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
Saved in:
5
Exploring E-CRM in Indian banking sector
Sharma, Ridhima
;
Shastri, Siddharth
;
Rathore, Jitendra Singh
- In:
International journal of public sector performance …
6
(
2020
)
5
,
pp. 653-663
Persistent link: https://www.econbiz.de/10012516848
Saved in:
6
Analysing the complexities of
website
functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in
India
Tandon, Urvashi
;
Kiran, Ravi
;
Sah, Ash N.
- In:
International journal of electronic marketing and …
7
(
2016
)
2
,
pp. 115-140
Persistent link: https://www.econbiz.de/10011643577
Saved in:
7
Factors driving consumer loyalty intention towards e-tailers : an integrated model
Punyatoya, Plavini
;
Satpathy, Anurag
;
Agrawal, Arjun
- In:
International journal of business information systems : …
27
(
2018
)
4
,
pp. 466-492
Persistent link: https://www.econbiz.de/10011856689
Saved in:
8
A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
Saved in:
9
Comparison of e-service quality of Indian e-commerce websites
Dhingra, Sanjay
;
Gupta, Shelly
;
Bhatt, Ruchi
- In:
International journal of Indian culture and business …
26
(
2022
)
3
,
pp. 407-426
Persistent link: https://www.econbiz.de/10014314185
Saved in:
10
Determinants of e-loyalty-related behavioural intentions of online travel companies in
India
: an SEM study with Indian consumers
Gera, Rajat
;
Singhvi, S. R.
- In:
International journal of leisure and tourism marketing …
2
(
2011
)
1
,
pp. 353-377
Persistent link: https://www.econbiz.de/10009409468
Saved in:
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