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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Interaction of normative and predictive expectations in customer satisfaction and emotions
Meirovich, Gavriel
;
Jeon, Myunghee Mindy
;
Coleman, …
- In:
Journal of marketing analytics : JMA
8
(
2020
)
2
,
pp. 69-84
Persistent link: https://www.econbiz.de/10012296860
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