Relationship between the components of product/service quality and the customers' emotions and satisfaction
Year of publication: |
2008
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Authors: | Meirovich, Gavriel ; Bahnan, Nisreen |
Published in: |
Journal of industrial engineering and management : JIEM. - Terrassa : Universitat Politècnica de Catalunya (UPC), ISSN 2013-0953, ZDB-ID 2495074-9. - Vol. 1.2008, 2, p. 186-208
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Subject: | design quality | conformance quality | emotions | satisfaction | Emotion | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Produktqualität | Product quality | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.3926/jiem.v1n2.p186-208 [DOI] 10.3926/jiem..v1n2.p186-208 [DOI] hdl:10419/188378 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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