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Diploma research process : evaluating the service quality

Mathenge, Edward Kariuki; Kamau, Alice Wangui; Kariuki, … - In: The TQM journal : the international review of … 25 (2013) 5, pp. 547-556

Persistent link: https://www.econbiz.de/10010126404

Student evaluations of training and lecture courses: development of the COURSEQUAL method

Vajda, Beáta Kincsesné; Farkas, Gergely; Málovics, Eva - In: International review on public and non-profit marketing 12 (2015) 1, pp. 79-88

Persistent link: https://www.econbiz.de/10011410691

A storytelling perspective on online customer reviews reporting service failure and recovery

Black, Hulda G.; Kelley, Scott W. - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 169-179

Persistent link: https://www.econbiz.de/10003863494

Do student evaluation of university reflect inaccurate beliefs or actual experience? : a relative rank model

Brown, Gordon D. A.; Wood, Alex M.; Ogden, Ruth S.; … - In: Journal of behavioral decision making 28 (2015) 1, pp. 14-26

Persistent link: https://www.econbiz.de/10011293378

Consumer Behaviour Analysis of Hospitality Students' Evaluation and Satisfaction with Their Universities

Alhelalat, Jebril - 2015

Purpose – The research aims to study the students' pre and post evaluation of their hospitality education institutions … students' evaluation, selection and satisfaction, a set of measures have been decided through a literature review; those are … students' evaluation and hospitality institutions' marketing to attract students is a topic of great value …

Persistent link: https://www.econbiz.de/10013009463

The service encounter in higher education institutions : a systematic literature review

Msosa, Steven Kayambazinthu - In: Baltic Journal of Economic Studies 7 (2021) 3, pp. 20-28

Persistent link: https://www.econbiz.de/10012615963

Factors influencing student satisfaction in universities in the Gulf region : does gender of students matter?

Parahoo, Sanjai K.; Harvey, Heather L.; Tamim, Rana M. - In: Journal of marketing for higher education 23 (2013) 2, pp. 135-154

Persistent link: https://www.econbiz.de/10010232463

The effect of gender and nationality on service quality in Malaysian higher education

Ansary, Amin; Sreenivasan Jayashree; Malarvizhi, … - In: The journal of developing areas 48 (2014) 4, pp. 97-118

Persistent link: https://www.econbiz.de/10010430748

Beyond SERVQUAL : the competitive forces of higher education in Singapore

Yeo, Roland K.; Li, Jessica - In: Total quality management & business excellence : an … 25 (2014) 2, pp. 95-123

Persistent link: https://www.econbiz.de/10010234654

Impact of student perceived service quality and faculty transformational leadership on student satisfaction and student motivation : an empirical study

Agrawal, Nikhil; Sangwan, Dhruv; Prabhu, H. Mahesh - In: International journal of services and operations … 41 (2022) 3, pp. 343-356

Persistent link: https://www.econbiz.de/10013257527

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