//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Examination of motivations and...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Consumer behaviour
83,506
Konsumentenverhalten
81,056
Vertrauen
17,110
Confidence
16,490
Theorie
13,470
Theory
13,156
Relationship marketing
10,205
Beziehungsmarketing
10,107
Motivation
10,076
Leistungsmotivation
9,512
Work motivation
9,146
Brand management
7,835
Markenführung
7,788
Deutschland
7,175
Brand image
6,864
Markenimage
6,820
Hotel industry
6,597
USA
6,597
Customer satisfaction
6,575
Germany
6,539
Hotellerie
6,508
United States
6,234
Online-Handel
5,904
Experiment
5,900
Online retailing
5,891
Social Web
5,517
Social web
5,515
Service quality
5,356
Dienstleistungsqualität
5,290
Online-Marketing
4,866
Internet marketing
4,860
Trust
4,811
Brand
4,393
Markenartikel
4,377
Electronic Commerce
4,298
Einzelhandel
4,273
Retail trade
4,239
E-commerce
4,161
Emotion
3,886
more ...
less ...
Online availability
All
Undetermined
3,345
Free
1,087
Type of publication
All
Article
5,625
Book / Working Paper
736
Journal
4
Type of publication (narrower categories)
All
Article in journal
5,466
Aufsatz in Zeitschrift
5,466
Aufsatz im Buch
153
Book section
153
Graue Literatur
82
Non-commercial literature
82
Hochschulschrift
76
Working Paper
54
Thesis
53
Conference paper
52
Konferenzbeitrag
52
Arbeitspapier
50
Collection of articles of several authors
13
Sammelwerk
13
Case study
11
Fallstudie
11
Aufsatzsammlung
10
Konferenzschrift
10
Collection of articles written by one author
4
Ratgeber
4
Sammlung
4
Conference proceedings
3
Guidebook
2
Fallstudiensammlung
1
Glossar enthalten
1
Glossary included
1
Handbook
1
Handbuch
1
Lehrbuch
1
Reprint
1
Systematic review
1
Textbook
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
6,228
German
133
French
2
Italian
1
Undetermined
1
Author
All
Han, Heesup
56
Mattila, Anna S.
25
Svensson, Göran
22
Usman, Osly
20
Hyun, Sunghyup Sean
19
Prentice, Catherine
19
Wong, IpKin Anthony
19
Prayag, Girish
18
Bilgihan, Anil
17
Jang, Soocheong
14
Loureiro, Sandra Maria Correia
14
Söderlund, Magnus
14
Aksoy, Lerzan
13
Barnes, Donald C.
13
Mittal, Vikas
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Torres, Edwin N.
12
Wu, Luorong
12
Amin, Muslim
11
Kim, Woo Gon
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Sparks, Beverley
11
Ahn, Jiseon
10
Blut, Markus
10
Collier, Joel E.
10
Gursoy, Dogan
10
Ha, Hong Youl
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Law, Chun Hung Roberts
10
Lee, Choong-Ki
10
Quach, Sara
10
Román, Sergio
10
Ryu, Kisang
10
Xu, Xun
10
Yu, Jongsik
10
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
326
International journal of hospitality management
269
Journal of business research : JBR
160
Journal of hospitality marketing & management
119
The journal of services marketing
115
International journal of contemporary hospitality management
107
Journal of travel and tourism marketing
100
Tourism management : research, policies, practice
84
Cogent business & management
77
Services marketing quarterly
61
The service industries journal
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Psychology & marketing
54
Asia Pacific journal of marketing and logistics
50
International journal of electronic marketing and retailing : IJEMR
46
Journal of service management
45
Journal of strategic marketing
44
Service business
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Tourism management perspectives : TMP
42
Journal of service research : JSR
40
The international journal of bank marketing : IJBM
39
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
European journal of marketing : EJM
37
Journal of hospitality and tourism insights
33
The international review of retail, distribution and consumer research
31
Journal of Islamic marketing
30
International journal of services, economics and management
29
Journal of Asian finance, economics and business : JAFEB
29
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
29
Journal of the Academy of Marketing Science
29
The TQM journal : the international review of organizational improvement
29
Total quality management & business excellence
28
Tourism analysis : an interdisciplinary tourism & hospitality journal
28
International journal of retail and distribution management
27
Journal of air transport management
27
International journal of quality and service sciences
26
International journal of business information systems : IJBIS
25
International journal of retail & distribution management
25
International journal of services and operations management
25
more ...
less ...
Source
All
ECONIS (ZBW)
6,358
EconStor
5
OLC EcoSci
1
RePEc
1
Showing
1
-
10
of
6,365
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Hierarchal formation of
trust
on peer-to-peer lodging platforms
Luo, Yi
;
Tang, Liang
;
Kim, Eojina
;
Wang, Xi
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1384-1410
Persistent link: https://www.econbiz.de/10013387405
Saved in:
2
The journey of service quality to loyalty : a gender-based multigroup analysis in car-hailing service
Aslam, Wajeeha
;
Arif, Imtiaz
;
Farhat, Kashif
- In:
International journal of business environment : IJBE
15
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10015060978
Saved in:
3
Are unmanned smart hotels du jour or are they here forever? : experiential pathway analysis of antecedents of satisfaction and loyalty
Chang, Jennifer Yee-Shan
;
Cheah, Jun-Hwa
;
Lim, Xin-Jean
; …
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255958
Saved in:
4
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
5
Handling negative online customer reviews : the effects of elaboration likelihood model and distributive justice
Cheng, Vincent T. P.
;
Loi, Mei Kun
- In:
Journal of travel and tourism marketing
31
(
2014
)
1/2
,
pp. 1-15
Persistent link: https://www.econbiz.de/10010361829
Saved in:
6
Responding to negative online reviews : the effects of hotel responses on customer inferences of
trust
and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
7
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
8
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction,
trust
, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
9
Factors of satisfaction and intention to use peer-to-peer accommodation
Tussyadiah, Iis P.
- In:
International journal of hospitality management
55
(
2016
),
pp. 70-80
Persistent link: https://www.econbiz.de/10011497969
Saved in:
10
Experiencing P2P accommodations : anecdotes from Chinese customers
Lyu, Jing
;
Li, Mimi
;
Law, Chun Hung Roberts
- In:
International journal of hospitality management
77
(
2019
),
pp. 323-332
Persistent link: https://www.econbiz.de/10011988585
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->