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Is guarantee compensation enough? : the important role of fix and employee effort in restoring justice
MacQuilken, Lisa; McDonald, Heath; Vocino, Andrea - In: International journal of hospitality management 33 (2013), pp. 41-50
Persistent link: https://www.econbiz.de/10009746522
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Examining customer evaluations across different self-service technologies
Robertson, Nichola; McDonald, Heath; Leckie, Civilai; … - In: The journal of services marketing 30 (2016) 1, pp. 88-102
Persistent link: https://www.econbiz.de/10011445689
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Female season ticket holders : how their satisfaction is derived differently from males
McDonald, Heath; Leckie, Civilai; Karg, Adam; … - In: European Sport management quarterly : ESMQ 18 (2018) 2, pp. 156-174
Persistent link: https://www.econbiz.de/10011890879
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Measuring season ticket holder satisfaction : rationale, scale development and longitudinal validation
McDonald, Heath; Karg, Adam J.; Vocino, Andrea - In: Sport management review 16 (2013) 1, pp. 41-53
Persistent link: https://www.econbiz.de/10009700226