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Effective marketing outcomes of hotel Facebook pages : the role of active participation and satisfaction
Kang, Juhee - In: Journal of hospitality and tourism insights 1 (2018) 2, pp. 106-120
Persistent link: https://www.econbiz.de/10011922078
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Self-congruity and flow as antecedents of attitude and loyalty towards a theme park brand
Fu, Xiaoxiao; Kang, Juhee; Tasci, Asli - In: Journal of travel and tourism marketing 34 (2017) 9, pp. 1261-1273
Persistent link: https://www.econbiz.de/10011759016
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Investigating the effect of alternative golf experience on traditional golf : an integrated framework of perceived value, satisfaction, and involvement
Kang, Juhee; Kwun, David J.; Hahm, Jeeyeon - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4266-4287
Persistent link: https://www.econbiz.de/10013413357
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Improving consumer commitment through the integration of self-service technologies : a transcendent consumer experience perspective
Wei, Wei; Torres, Edwin; Hua, Nan - In: International journal of hospitality management 59 (2016), pp. 105-115
Persistent link: https://www.econbiz.de/10011609958
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Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba; Torres, Edwin; Hua, Nan - In: Journal of hospitality marketing & management 32 (2023) 1, pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
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Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.; Zhang, Tingting; Ronzoni, Giulio - In: International journal of hospitality management 87 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
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Sentimental analysis of Facebook reviews : does hospitality matter in senior living?
Zhong, Yun Ying; Zhang, Tingting; Ronzoni, Giulio - In: International journal of hospitality management 112 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014334428