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Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun; Jang, Soocheong - In: The journal of services marketing 30 (2016) 7, pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
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Understanding the relationship between perceived quality cues and quality attributes in the purchase of meat in Malaysia
Chamhuri, Norshamliza; Batt, Peter J. - In: Journal of international food & agribusiness marketing … 25 (2013) 3, pp. 187-208
Persistent link: https://www.econbiz.de/10009766705
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Consumer satisfaction and willingness to pay for upgraded meat standards in Kumasi, Ghana
Amfo, Bismark; Ali, Ernest Baba - In: Journal of international food & agribusiness marketing 33 (2021) 4, pp. 423-457
Persistent link: https://www.econbiz.de/10012623507
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Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh Kumar - In: International journal of Indian culture and business … 8 (2014) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
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Determinants of e-banking adoption from customers' perspective : an empirical study
Singh, Sandeep - In: International journal of business and globalisation : IJBG 29 (2021) 4, pp. 470-485
Persistent link: https://www.econbiz.de/10012798172
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Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias; Wittkowski, Kristina; Benoit, Sabine; … - In: Journal of service research : JSR 19 (2016) 1, pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
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Understanding the role of social influences in festival revisiting intentions : comparison between first-timers and repeaters
Choo, Hyungsuk; Petrick, James F. - In: Tourism analysis : an interdisciplinary tourism & … 21 (2016) 2/3, pp. 279-285
Persistent link: https://www.econbiz.de/10011492706
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Treat for affection? : customers' differentiated responses to pro-customer deviance
Hu, JiaJing; Ma, Xiuli; Xu, Xiaowei; Liu, Yan - In: Tourism management : research, policies, practice 93 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013366136
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How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David; Lentz, Patrick; Evanschitzky, Heiner - In: Journal of business research : JBR 64 (2011) 8, pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
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Study of social ties as one kind of switching costs : a new typology
Shi, Wenhua; Ma, Jianmei; Ji, Chen - In: The journal of business & industrial marketing 30 (2015) 5, pp. 648-661
Persistent link: https://www.econbiz.de/10011341886