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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Gastronomie
3,146
Restaurant industry
3,145
Consumer behaviour
1,113
Konsumentenverhalten
1,112
Service quality
528
Dienstleistungsqualität
526
Customer satisfaction
425
USA
387
United States
380
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292
Relationship marketing
292
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218
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209
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197
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149
Tourism
148
Coronavirus
143
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118
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118
Brand management
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Markenführung
117
Brand image
104
Franchising
104
Markenimage
104
Tourism employees
99
Tourismusberufe
99
Viral marketing
99
Virales Marketing
99
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Jang, Soocheong
12
Ryu, Kisang
9
Han, Heesup
7
Mattila, Anna S.
7
Prayag, Girish
6
Song, Hanqun
5
Ha, Jooyeon
4
Kim, Wansoo
4
Namkung, Young
4
Ok, Chihyung
4
Prybutok, Victor R.
4
Qu, Hailin
4
Ahn, Jiseon
3
Cheng, Ching-Chan
3
Ha, Hong Youl
3
Kim, Jong-Hyeong
3
Kim, Woo Gon
3
Kimes, Sheryl E.
3
Law, Rob
3
Lee, Timothy Jeonglyeol
3
Lin, Ingrid Y.
3
Line, Nathaniel D.
3
Mathe, Kimberly
3
Noone, Breffni M.
3
Park, Soona
3
Seo, Soobin
3
Wong, IpKin Anthony
3
Xu, Jing
3
Zhang, Zili
3
Ababneh, Khaldoun I.
2
Agnihotri, Durgesh
2
Ali, Faizan
2
Babar, Samreen Fahim
2
Back, Ki-joon
2
Bilgihan, Anil
2
Brewster, Zachary W.
2
Bufquin, Diego
2
Bujisic, Milos
2
Canter, Deborah D.
2
Chang, Kuo-chien
2
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National Bureau of Economic Research
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International journal of hospitality management
92
Journal of hospitality marketing & management
34
International journal of contemporary hospitality management
23
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Journal of retailing and consumer services
12
Journal of travel and tourism marketing
9
Journal of hospitality and tourism insights
7
Cogent business & management
6
Quality management journal : QMJ
6
Tourism management perspectives : TMP
5
Asia Pacific journal of marketing and logistics
4
Journal of business research : JBR
4
The Cornell hospitality quarterly
4
The TQM journal : the international review of organizational improvement
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism management : research, policies, practice
4
Cornell hospitality quarterly : CQ
3
International journal of business excellence : IJBEX
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of Islamic marketing
3
Service business
3
Services marketing quarterly
3
The journal of services marketing
3
The service industries journal
3
Total quality management & business excellence
3
Tourism and hospitality research : THR
3
Administrative Sciences : open access journal
2
Asia-Pacific journal of business administration
2
Benchmarking : an international journal ; BIJ
2
Enlightening tourism : ET ; a pathmaking journal
2
European journal of management and business economics : EJM&BE
2
Global business review
2
International business and economics research journal
2
International journal of electronic customer relationship management : IJECRM
2
International journal of quality & reliability management
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services, economics and management
2
Inventi impact: service sector
2
Journal of Tourism, Heritage & Services Marketing : JTHSM
2
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ECONIS (ZBW)
424
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1
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
2
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
3
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
4
Measurement of satisfaction with ICT services implementation and innovation in restaurants (case study: Isfahan, Iran)
Torabi Farsani, Neda
;
Sadeghi, Rasool
;
Shafiei, Zahed
; …
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 250-262
Persistent link: https://www.econbiz.de/10011484751
Saved in:
5
Nutritional application software for restaurants : the tool of customer satisfaction and behaviour
Palisidis, Georgios
;
Giazitzi, Katerina
;
Karathanos, Vaios
- In:
International journal of electronic customer …
10
(
2016
)
2/4
,
pp. 198-215
Persistent link: https://www.econbiz.de/10011688053
Saved in:
6
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
7
Lost opportunities in
restaurant
revenue management
Vieveen, Iris
- In:
Journal of revenue and pricing management
17
(
2018
)
3
,
pp. 194-199
Persistent link: https://www.econbiz.de/10011922597
Saved in:
8
Restaurant
's famous dish FTQ : improperly prepared meal
Yeh, Shih-Shuo
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 341-343
Persistent link: https://www.econbiz.de/10011635718
Saved in:
9
Listening to the consumer's voice in website analytics
Bunker, Matthew P.
;
Rawwas, Mohammed Y. A.
; …
- In:
International journal of business information systems : …
23
(
2016
)
1
,
pp. 116-130
Persistent link: https://www.econbiz.de/10011637499
Saved in:
10
Green consumerism, green perceived value, and
restaurant
revisit intention : millennials' sustainable consumption with moderating effect of green perceived quality
Riva, Farzana
;
Magrizos, Solon
;
Rubel, Mohammad Rabiul …
- In:
Business strategy and the environment
31
(
2022
)
7
,
pp. 2807-2819
Persistent link: https://www.econbiz.de/10013463174
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