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Can engaged and positive employees delight customers?
Shaheen, Musarrat; Zeba, Farrah; Mohanty, Pankaj Kumar - In: Advances in developing human resources : ADHR 20 (2018) 1, pp. 103-122
Persistent link: https://www.econbiz.de/10011866011
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Generic technology-based service quality dimensions in banking : impact on customer satisfaction and loyalty
Ganguli, Shirshendu; Roy, Sanjit Kumar - In: The international journal of bank marketing : IJBM 29 (2011) 2, pp. 168-189
Persistent link: https://www.econbiz.de/10009011820
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Determinants of customer satisfaction and loyalty in e-commerce settings : an emerging economy perspective
Goutam, Doddahulugappa; Gopalakrishna B. V.; Ganguli, … - In: International journal of internet marketing and … 15 (2021) 3, pp. 327-348
Persistent link: https://www.econbiz.de/10012598994
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Determinants of customer loyalty dimensions : e-commerce context in emerging economy perspective
Goutam, Doddahulugappa; Gopalakrishna B. V.; Ganguli, … - In: Journal of electronic commerce in organizations : the … 19 (2021) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10012494922
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Measuring service quality : a systematic review of literature
Roy, Sanjit; Lassar, Walfried M.; Ganguli, Shirshendu; … - In: International journal of services, economics and management 7 (2015) 1, pp. 24-52
Persistent link: https://www.econbiz.de/10011607174