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Kundenzufriedenheit
China
127,211
Service quality
21,754
Dienstleistungsqualität
20,836
Internationale Wirtschaftsbeziehungen
7,714
International economic relations
7,622
Auslandsinvestition
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Foreign investment
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Consumer behaviour
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Konsumentenverhalten
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USA
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United States
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India
5,143
Indien
4,983
Relationship marketing
4,259
Beziehungsmarketing
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Innovation
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Wirtschaftsreform
3,966
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Welt
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Impact assessment
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World
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Multinationales Unternehmen
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Japan
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Transnational corporation
3,351
Deutschland
3,215
Globalisierung
3,102
Unternehmenserfolg
3,090
Globalization
3,087
Firm performance
3,076
Wirtschaftspolitik
3,029
Schätzung
3,024
Estimation
2,976
Theorie
2,850
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2,836
Financial audit
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Sammelwerk
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Han, Heesup
35
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
17
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Su, LuJun
12
Grégoire, Yany
11
Ringle, Christian M.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hsu, Maxwell K.
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Torres, Edwin N.
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Ryu, Kisang
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Gursoy, Dogan
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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International journal of hospitality management
231
Journal of retailing and consumer services
220
Journal of business research : JBR
144
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
127
The service industries journal
102
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
90
Services marketing quarterly
78
Tourism management : research, policies, practice
69
Journal of air transport management
65
Service business
62
The TQM journal : the international review of organizational improvement
62
International journal of quality and service sciences
58
Cogent business & management
56
International journal of services and operations management
55
Total quality management & business excellence
53
Journal of service research : JSR
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
47
International journal of services, economics and management
45
Journal of service management
45
International journal of services and operations management : IJSOM
42
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of hospitality and tourism insights
28
Journal of the Academy of Marketing Science
28
Tourism management perspectives : TMP
27
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Psychology & marketing
25
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ECONIS (ZBW)
6,400
EconStor
2
OLC EcoSci
1
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1
A systematic review of e-government evaluation
Qureshi, Hamza Ahmad
;
Salman, Yaamina
;
Irfan, Sidra
; …
- In:
Pakistan economic and social review : incorporating the …
55
(
2017
)
2
,
pp. 335-390
Persistent link: https://www.econbiz.de/10012258528
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2
Service quality, perceived value, and citizens' continuous-use intention regarding e-government : empirical evidence from
China
Li, Yan
;
Shang, Huping
- In:
Information & management : the internat. journal of …
57
(
2020
)
3
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012249146
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3
Exploring the factors motivating e-service users' WOM behaviour
Li, Hongxiu
;
Liu, Yong
;
Suomi, Reima
- In:
International journal of services technology and management
19
(
2013
)
4/5/6
,
pp. 187-200
Persistent link: https://www.econbiz.de/10009791697
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4
Consumer's perception of webiste service quality : an empirical study
Ahmad, Asad
;
Rahman, Obaidur
;
Khan, Mohammed Naved
- In:
Journal of internet commerce
15
(
2016
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10011636454
Saved in:
5
Service quality, relationship quality, e-service quality, and customer loyalty in the container shipping service context : a moderated mediation model
Liao, Chun-Hsiung
;
Lu, Chin-Shan
;
Yu, Ying-Hsin
- In:
International journal of shipping and transport …
18
(
2024
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10015069978
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6
E-government services quality and citizens' satisfaction : a multi-criteria satisfaction analysis of TAXISnet information system in Greece
Skordoulis, Michalis
;
Alasonas, Panteleimon
; …
- In:
International journal of productivity and quality …
22
(
2017
)
1
,
pp. 82-100
Persistent link: https://www.econbiz.de/10011855873
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7
E-government in the perspective of college students : lessons in user satisfaction
Setiawanta, Yulita
- In:
International journal of business information systems : …
41
(
2022
)
2
,
pp. 139-156
Persistent link: https://www.econbiz.de/10013460292
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8
Service with an e-smile : employee authenticity and customer use of web-based support services
Turel, Ofir
;
Connelly, Catherine E.
;
Fisk, Glenda, M.
- In:
Information & management : the internat. journal of …
50
(
2013
)
2/3
,
pp. 98-104
Persistent link: https://www.econbiz.de/10009744089
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9
How to design personalization in a context of customer retention : who personalizes what and to what extent?
Kwon, Kwiseok
;
Kim, Cookhwan
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 101-116
Persistent link: https://www.econbiz.de/10009730271
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10
Integrating service quality with system and information quality : an empirical test in the e-service context
Xu, Jingjun
;
Benbasat, Izak
;
Cenfetelli, Ronald T.
- In:
Management information systems : mis quarterly
37
(
2013
)
3
,
pp. 777-794
Persistent link: https://www.econbiz.de/10009787107
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