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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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International journal of hospitality management
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Mobile phone customer retention strategies and Chinese e-commerce
Peng, Jianping
;
Quan, Jing
;
Zhang, Shaoling
- In:
Electronic commerce research and applications
12
(
2013
)
5
,
pp. 321-327
Persistent link: https://www.econbiz.de/10010505472
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Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
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