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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
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Silva, Susana C.
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International journal of retail and distribution management
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ECONIS (ZBW)
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How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo
;
Silva, Susana C.
;
Ferreira, Margarida …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
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2
Omnichannel approach : factors affecting consumer acceptance
Silva, Susana C.
;
Martins, Carla Carvalho
;
Sousa, João …
- In:
Journal of marketing channels : ... distribution …
25
(
2018
)
1/2
,
pp. 73-84
Persistent link: https://www.econbiz.de/10012119165
Saved in:
3
How footwear companies can use online CX to WOW customers
Silva, Susana C.
;
Dias, Joana Carmo
;
Braga, Beatriz
- In:
International journal of retail and distribution management
51
(
2023
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10014281078
Saved in:
4
The role of online experience in the relationship between service convenience and future purchase intentions
Saha, Swapan Kumar
;
Duarte, Paulo
;
Silva, Susana C.
; …
- In:
Journal of internet commerce
22
(
2023
)
2
,
pp. 244-271
Persistent link: https://www.econbiz.de/10014288101
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