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~subject:"Kundenzufriedenheit"
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The service encounter
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Kundenzufriedenheit
Organizational behaviour
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Verhalten in Organisationen
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Work behaviour
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Customer satisfaction
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Arbeitsplatzgestaltung
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Organisationspsychologie
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Organisationsverhalten
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Service quality
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Under-over benefitting perceptions
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Arbeitsbedingungen
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Costumer satisfaction
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Daily peer justice
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Decent work
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Emotion
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Employment system
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Factor analysis
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Faktorenanalyse
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Functional service quality
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Growth models
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Hierarchie
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Hierarchy
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Estreder, Yolanda
2
Martínez-Tur, Vicente
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Luque, Oto
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Moliner, Carolina
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Peiró, José Ma
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Ramos, José
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Sánchez-Hernández, Rosa María
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Journal of service theory and practice : JSTP
1
The service industries journal
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ECONIS (ZBW)
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Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
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2
Under-over benefitting perceptions and evaluation of services : nonlinear relationships in a four-sample investigation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Moliner, Carolina
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
4
,
pp. 430-447
Persistent link: https://www.econbiz.de/10011588803
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