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Classification of service quality attributes using Kano's model : a study in the context of the Indian banking sector
Bandyopadhyay, Nirmalya - In: The international journal of bank marketing : IJBM 33 (2015) 4, pp. 457-470
Persistent link: https://www.econbiz.de/10011384252
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Exploring service quality of the department stores : a study from India
Bandyopadhyay, Nirmalya - In: International journal of Indian culture and business … 13 (2016) 1, pp. 20-34
Persistent link: https://www.econbiz.de/10011664761
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Exploring service quality : a critical review of literature
Bandyopadhyay, Nirmalya - In: International journal of Indian culture and business … 13 (2016) 3, pp. 358-377
Persistent link: https://www.econbiz.de/10011665095
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Whether service quality determinants and customer satisfaction influence loyalty : a study of fitness services
Bandyopadhyay, Nirmalya - In: International journal of business excellence 15 (2018) 4, pp. 520-535
Persistent link: https://www.econbiz.de/10011954324
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Service failure and recovery in B2B markets : a morphological analysis
Baliga, Ashwin J.; Chawla, Vaibhav; Sunder M., Vijaya; … - In: Journal of business research : JBR 131 (2021), pp. 763-781
Persistent link: https://www.econbiz.de/10012545044