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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
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17
Wong, IpKin Anthony
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15
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14
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14
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14
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12
Blut, Markus
12
Evanschitzky, Heiner
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
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A. C. Nielsen Company <Northbrook, Ill.>
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
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Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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Institute of Leadership and Management <London>
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National Bureau of Economic Research
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Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
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Journal of retailing and consumer services
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International journal of hospitality management
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Journal of business research : JBR
167
The journal of services marketing
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Journal of hospitality marketing & management
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Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
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Cogent business & management
75
Services marketing quarterly
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The service industries journal
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Tourism management : research, policies, practice
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Psychology & marketing
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Asia Pacific journal of marketing and logistics
49
Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Journal of service research : JSR
46
Service business
45
Journal of strategic marketing
44
International journal of electronic marketing and retailing : IJEMR
43
Journal of service management
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
European journal of marketing : EJM
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
35
The international review of retail, distribution and consumer research
35
The journal of business & industrial marketing
34
Journal of retailing
32
Journal of the Academy of Marketing Science
31
International journal of retail & distribution management
30
International journal of retail and distribution management
28
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
28
The TQM journal : the international review of organizational improvement
28
International journal of quality and service sciences
27
International journal of services, economics and management
27
Journal of Islamic marketing
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Journal of air transport management
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International journal of business information systems : IJBIS
26
Journal of hospitality and tourism insights
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ECONIS (ZBW)
6,089
EconStor
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OLC EcoSci
1
RePEc
1
USB Cologne (EcoSocSci)
1
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1
An overall customer satisfaction score for GB energy suppliers
Littlechild, Stephen C.
-
2020
Persistent link: https://www.econbiz.de/10013206071
Saved in:
2
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
2
,
pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
Saved in:
3
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
4
Constructing online switching barriers : examining the effects of switching costs and alternative attractiveness on e-store loyalty in online pure-play retailers
Ezlika Ghazali
;
Bang, Nguyen
;
Mutum, Dilip S.
; …
- In:
Electronic markets : the international journal on …
26
(
2016
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10011666746
Saved in:
5
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
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6
An investigation into service quality-customer loyalty relationship : the moderating influences
Srivastava, Medha
;
Rai, Alok Kumar
- In:
Decision
41
(
2014
)
1
,
pp. 11-31
Persistent link: https://www.econbiz.de/10010367910
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7
Securing business-to-business relationships : the impact of switching costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
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8
The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
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9
Online reviews and customer satisfaction : the use of Trustpilot by UK retail energy suppliers and three other sectors
Littlechild, Stephen C.
-
2020
Persistent link: https://www.econbiz.de/10013206040
Saved in:
10
Consumer response to retailer-supplier brand exclusivity arrangements
Lang, Mark
;
Hunt, James M.
- In:
Journal of food products marketing
20
(
2014
)
2
,
pp. 115-131
Persistent link: https://www.econbiz.de/10010345583
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