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Role of value for money and service quality on behavioural intention : a study of full service and low cost airlines
Rajaguru, Rajesh - In: Journal of air transport management 53 (2016), pp. 114-122
Persistent link: https://www.econbiz.de/10011546135
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Value or quality? : differences in airlines' customer satisfaction strategies across national markets
Messner, Wolfgang - In: Services marketing quarterly 41 (2020) 3, pp. 205-235
Persistent link: https://www.econbiz.de/10012256939
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Understanding the relationships of value, satisfaction and behavioural intentions among adventure tourists
Chandel, Jyoti Kumar; Bansal, S. P. - In: International journal of leisure and tourism marketing … 4 (2014/15) 2, pp. 156-171
Persistent link: https://www.econbiz.de/10011346382
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Effects of service experience attributes on customer attitudes and behaviours : the case of New Zealand café industry
Zhang, Miao; Kim, Peter Beomcheol; Goodsir, Warren - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 28-50
Persistent link: https://www.econbiz.de/10012176568
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Customer centric success measures in project management
Haverila, Matti J.; Haverila, Kai C. - In: International journal of business excellence 19 (2019) 2, pp. 203-222
Persistent link: https://www.econbiz.de/10012145732
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Scale heterogeneity in hotel guests' satisfaction relative to room rates
Boto-García, David; Escalonilla, Marta; Zapico, Emma; … - In: Applied economic analysis : AEA 29 (2021) 87, pp. 208-225
Persistent link: https://www.econbiz.de/10012660775
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Visitor characteristics matter : how the positive impact of visit duration on visitor satisfaction at visitor attractions is moderated
Faerber, Lea Susanne; Ahrholdt, Dennis C.; Schnittka, Oliver - In: Journal of business economics : JBE 91 (2021) 3, pp. 333-351
Persistent link: https://www.econbiz.de/10012496009
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Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath; Kumar, Devendra; Sharma, Ajay Kumar; … - In: International journal of productivity and quality … 35 (2022) 2, pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
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Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora; Laškarin Ažić, Marina - In: Journal of hospitality marketing & management 32 (2023) 5, pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
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The influence of marital status on customer-centric measures in the context of a ski resort using the importance-performance map analysis (IPMA) framework
Haverila, Matti; Haverila, Kai Christian; Twyford, … - In: European journal of management studies : EJMS 28 (2023) 1, pp. 49-68
Persistent link: https://www.econbiz.de/10014288278