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~subject:"Kundenzufriedenheit"
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Customer loyalty, retention, a...
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Kundenzufriedenheit
Relationship marketing
26,333
Beziehungsmarketing
25,658
Consumer behaviour
9,105
Konsumentenverhalten
9,061
Customer satisfaction
5,585
Service quality
3,993
Dienstleistungsqualität
3,980
Brand management
2,615
Markenführung
2,612
Deutschland
2,374
Germany
2,316
Theorie
2,258
Theory
2,253
Lieferantenmanagement
2,198
Supplier relationship management
2,197
Social Web
2,090
Social web
2,089
Brand image
1,918
Marketingmanagement
1,916
Markenimage
1,914
Marketing management
1,901
Kundenbindung
1,818
Electronic Commerce
1,749
E-commerce
1,668
Online-Marketing
1,641
Internet marketing
1,621
Kundenwert
1,517
Kundenintegration
1,486
Customer integration
1,485
Customer value
1,481
Vertrauen
1,408
Confidence
1,401
Einzelhandel
1,374
Retail trade
1,362
Brand
1,301
Markenartikel
1,291
Online-Handel
1,284
Online retailing
1,277
Customer service
1,186
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Undetermined
2,571
Free
957
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Article
4,652
Book / Working Paper
874
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4
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4,381
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Aufsatz im Buch
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Hochschulschrift
127
Graue Literatur
100
Non-commercial literature
100
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98
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68
Arbeitspapier
62
Conference paper
42
Konferenzbeitrag
42
Case study
31
Fallstudie
31
Collection of articles of several authors
30
Sammelwerk
30
Aufsatzsammlung
28
Guidebook
17
Ratgeber
17
Collection of articles written by one author
6
Sammlung
6
Lehrbuch
5
Reprint
5
Textbook
4
Handbook
3
Handbuch
3
Konferenzschrift
3
Umfrage
3
Bibliografie
2
Conference proceedings
2
Elektronischer Datenträger
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Festschrift
1
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1
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English
5,157
German
372
French
1
Italian
1
Undetermined
1
Author
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Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Mittal, Vikas
14
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Bruhn, Manfred
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Töpfer, Armin
12
Balaji, M. S.
11
Barnes, Donald C.
11
Blut, Markus
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Wieseke, Jan
11
Bang, Nguyen
10
McColl-Kennedy, Janet R.
10
Ringle, Christian M.
10
Roberts-Lombard, Mornay
10
Roschk, Holger
10
So, Kevin Kam Fung
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
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Springer Fachmedien Wiesbaden
5
Nomos Verlagsgesellschaft
3
Harvard Graduate School of Business Administration
2
Center for Service Excellence
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Ernst-Moritz-Arndt-Universität Greifswald
1
European Business School <Oestrich-Winkel>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Fakultät Wirtschaftswissenschaften, Technische Universität Bergakademie Freiberg
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Technische Universität Hamburg
1
Walter de Gruyter GmbH & Co. KG
1
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
1
Wirtschaftswissenschaftlichen Fakultät, Eberhard-Karls-Universität Tübingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
256
International journal of hospitality management
146
Journal of business research : JBR
143
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
63
Journal of travel and tourism marketing
59
Tourism management : research, policies, practice
55
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
47
Journal of service research : JSR
44
Service business
44
Services marketing quarterly
43
Journal of service management
42
Journal of strategic marketing
41
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Psychology & marketing
35
The TQM journal : the international review of organizational improvement
35
Journal of the Academy of Marketing Science
34
The international journal of bank marketing : IJBM
34
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
European journal of marketing : EJM
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
Journal of hospitality and tourism insights
24
Journal of retailing
24
International journal of quality and service sciences
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Marketing intelligence & planning
21
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Source
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ECONIS (ZBW)
5,513
EconStor
8
OLC EcoSci
4
RePEc
3
BASE
1
USB Cologne (EcoSocSci)
1
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1
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
2
Study on consumer perception & brand loyalty towards Hyundai in Vijayawada
Kumar, M. Sandeep
;
Rajeswari, B.
;
Kumar, D. Prasanna
; …
- In:
International journal of economic research
13
(
2016
)
1
,
pp. 383-394
Persistent link: https://www.econbiz.de/10011560913
Saved in:
3
An empirical study on customer retention and customer loyalty
Alhawari, Damer
- In:
International journal of information systems and change …
7
(
2015
)
3
,
pp. 183-202
Persistent link: https://www.econbiz.de/10011540322
Saved in:
4
Estimation of customer retention for Indian mobile telecommunicatio sector
Reddy, M. Ravindar
;
Ganesh, Srikanth
;
Rahul, T.
;
Mann, …
- In:
International journal of business information systems : …
16
(
2014
)
3
,
pp. 233-246
Persistent link: https://www.econbiz.de/10010478211
Saved in:
5
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
Saved in:
6
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
7
Islamic branding as a tool for customer retention : antecedents and consequences of Islamic brand loyalty
Mohammad Rashed Hasan Polas
;
Jahanshahi, Asghar Afshar
; …
- In:
International journal of islamic marketing and branding
3
(
2018
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011886298
Saved in:
8
Analysis of homogeneity between organised and traditional retailers with respect to customer loyalty
Balakrishnan, Shyamaladevi
;
Parthasarathy, Ravilochanan
- In:
International journal of business excellence
11
(
2017
)
3
,
pp. 301-319
Persistent link: https://www.econbiz.de/10011734392
Saved in:
9
Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.
;
Blomme, Robert J.
;
Honyenuga, Ben Q.
- In:
Advances in hospitality and leisure
17
(
2022
),
pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
Saved in:
10
Understanding the role of loyalty dimensions and their impact on customer retention
Dwivedi, Sunita
;
Tajdini, Javad
;
Baswan, Taru
;
Pillai, …
- In:
Middle East journal of management : MEJM
11
(
2024
)
3
,
pp. 280-298
Persistent link: https://www.econbiz.de/10015056620
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