//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Relationship-based care work,...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Service quality
21,641
Dienstleistungsqualität
20,890
Emotion
10,714
Alternde Bevölkerung
10,135
Aging population
9,721
Consumer behaviour
7,444
Konsumentenverhalten
7,401
Customer satisfaction
6,858
Relationship marketing
4,604
Beziehungsmarketing
4,592
Deutschland
3,854
Germany
3,542
USA
2,938
Theorie
2,924
United States
2,828
Theory
2,827
Häusliche Pflege
2,767
Domestic care
2,760
Qualitätsmanagement
2,613
Quality management
2,565
Wirtschaftsprüfung
2,493
Financial audit
2,487
Krankenhaus
2,403
Bevölkerungsentwicklung
2,387
Hospital
2,375
Pflegeberufe
2,277
Nursing profession
2,213
Health care
2,048
Gesundheitsversorgung
2,009
Demographic development
1,915
Gesundheitswesen
1,770
Health care system
1,687
Altenhilfe
1,569
Ältere Menschen
1,531
Elderly people
1,528
Altersvorsorge
1,412
Retirement provision
1,394
Arbeitszufriedenheit
1,346
Job satisfaction
1,344
more ...
less ...
Online availability
All
Undetermined
3,153
Free
1,134
Type of publication
All
Article
5,864
Book / Working Paper
813
Type of publication (narrower categories)
All
Article in journal
5,683
Aufsatz in Zeitschrift
5,683
Aufsatz im Buch
168
Book section
168
Graue Literatur
82
Non-commercial literature
82
Hochschulschrift
67
Conference paper
54
Konferenzbeitrag
54
Working Paper
51
Arbeitspapier
49
Thesis
41
Case study
25
Fallstudie
25
Collection of articles of several authors
19
Sammelwerk
19
Konferenzschrift
10
Aufsatzsammlung
7
Collection of articles written by one author
6
Sammlung
6
Conference proceedings
4
Bibliografie
3
Guidebook
3
Ratgeber
3
Article
2
Interview
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
Multi-volume publication
1
Reprint
1
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
6,542
German
136
French
1
Italian
1
Author
All
Han, Heesup
39
Mattila, Anna S.
25
Prentice, Catherine
23
Prybutok, Victor R.
22
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
18
Söderlund, Magnus
15
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Gustafsson, Anders
13
Bilgihan, Anil
12
Hyun, Sunghyup Sean
12
Jang, Soocheong
12
Grégoire, Yany
11
Sparks, Beverley
11
Torres, Edwin N.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Barnes, Donald C.
10
Guchait, Priyanko
10
Ladhari, Riadh
10
Lee, Choong-Ki
10
Prayag, Girish
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sreejesh, S.
10
Su, LuJun
10
Vázquez Casielles, Rodolfo
10
Bujisic, Milos
9
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Klaus, Philipp
9
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Dresden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
International journal of hospitality management
240
Journal of retailing and consumer services
227
Journal of business research : JBR
157
The journal of services marketing
137
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
109
Journal of hospitality marketing & management
103
Journal of travel and tourism marketing
94
International journal of contemporary hospitality management
92
Services marketing quarterly
83
Tourism management : research, policies, practice
72
Journal of air transport management
67
Service business
63
The TQM journal : the international review of organizational improvement
62
Cogent business & management
57
International journal of quality and service sciences
57
International journal of services and operations management
56
Journal of service research : JSR
56
Total quality management & business excellence
52
International journal of productivity and quality management : IJPQM
51
International journal of quality & reliability management
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of service management
47
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
43
The international journal of bank marketing : IJBM
39
International journal of services and operations management : IJSOM
38
Quality management journal : QMJ
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
Journal of Asian finance, economics and business : JAFEB
35
International journal of electronic marketing and retailing : IJEMR
32
Journal of the Academy of Marketing Science
32
Psychology & marketing
32
Tourism management perspectives : TMP
32
Journal of strategic marketing
31
Journal of service research
30
Journal of service theory and practice : JSTP
29
European journal of marketing : EJM
25
International journal of business information systems : IJBIS
25
more ...
less ...
Source
All
ECONIS (ZBW)
6,669
EconStor
5
OLC EcoSci
3
Showing
1
-
10
of
6,677
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Hospice informal caregivers' perception of a good death experience : a SERVQUAL analysis
Matthews, Brian L.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 64-77
Persistent link: https://www.econbiz.de/10011804136
Saved in:
2
Structural equation modelling of service quality and corporate image that affect customer satisfaction in private nursing homes in the Bangkok metropolitan region
Satsanguan, Lanchakorn
;
Fongsuwan, Wanno
; …
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 68-87
Persistent link: https://www.econbiz.de/10011413705
Saved in:
3
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
4
The effects of job satisfaction and ethical climate on service quality in elderly care : the case of Taiwan
Chao, Chih-Yang
;
Ku, Pei-Yu
;
Wang, Yi-Ting
;
Lin, Yen-Hui
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 339-352
Persistent link: https://www.econbiz.de/10011558677
Saved in:
5
Informal caring-time and caregiver satisfaction
Marcén, Miriam
;
Molina, José Alberto
- In:
The European journal of health economics : HEPAC ; …
13
(
2012
)
6
,
pp. 683-705
Persistent link: https://www.econbiz.de/10009667413
Saved in:
6
Medicaid waiver personal care services : results of a statewide survey
Glass, Anne P.
;
Roberto, Karen A.
;
Brossoie, Nancy
; …
- In:
Health care financing review
30
(
2008/09
)
2
,
pp. 53-66
Persistent link: https://www.econbiz.de/10003920658
Saved in:
7
Secondary but significant : secondary customers' existence, vulnerability and needs in care services
Leino, Henna M.
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 760-770
Persistent link: https://www.econbiz.de/10011801525
Saved in:
8
Emergent needs of depression care for older adults : evidence from Taiwan
Chao, Chien-lei
;
Hsu, Yen-lien
;
Chang, Hsing-yun
;
Wu, …
- In:
Global journal of business research : GJBR
5
(
2011
)
4
,
pp. 119-129
Persistent link: https://www.econbiz.de/10009012787
Saved in:
9
A descriptive analysis of nursing satisfaction : first-time versus non-first-time medical-surgical patients
Oetker-Black, Sharon
;
Petrochuk, Michael
- In:
Health marketing quarterly
29
(
2012
)
4
,
pp. 303-310
Persistent link: https://www.econbiz.de/10009714050
Saved in:
10
Professional development, target-specific satisfaction, and older nurse retention
Armstrong-Stassen, Marjorie
;
Stassen, Karen
- In:
Career development international : the journal for …
18
(
2013
)
7
,
pp. 673-693
Persistent link: https://www.econbiz.de/10010227431
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->