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~subject:"Kundenzufriedenheit"
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Qualitative Exploratory Resear...
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Kundenzufriedenheit
Relationship marketing
26,347
Beziehungsmarketing
25,672
Financial services
12,655
Finanzdienstleistung
12,443
Consumer behaviour
11,314
Konsumentenverhalten
11,232
Customer satisfaction
5,789
Innovation adoption
4,718
Innovationsakzeptanz
4,666
Service quality
4,310
Dienstleistungsqualität
4,291
Theorie
3,699
Theory
3,686
Deutschland
3,553
Germany
3,433
Qualitative Methode
2,804
Bank
2,765
Brand management
2,673
Markenführung
2,668
Qualitative method
2,568
Social Web
2,549
Social web
2,547
Lieferantenmanagement
2,279
Supplier relationship management
2,276
Electronic Commerce
2,228
E-commerce
2,153
Risk management
2,030
Risikomanagement
2,028
Marketingmanagement
1,992
Marketing management
1,980
Brand image
1,965
Markenimage
1,960
USA
1,928
Financial sector
1,920
United States
1,863
Finanzsektor
1,858
Online-Marketing
1,843
Internet marketing
1,828
Finanztechnologie
1,817
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Undetermined
2,680
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986
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Article
4,864
Book / Working Paper
859
Journal
4
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Article in journal
4,582
Aufsatz in Zeitschrift
4,582
Aufsatz im Buch
271
Book section
271
Hochschulschrift
119
Graue Literatur
97
Non-commercial literature
97
Thesis
90
Working Paper
65
Arbeitspapier
61
Conference paper
42
Konferenzbeitrag
42
Case study
30
Fallstudie
30
Collection of articles of several authors
29
Sammelwerk
29
Aufsatzsammlung
25
Guidebook
16
Ratgeber
16
Lehrbuch
6
Reprint
5
Textbook
5
Handbook
4
Handbuch
4
Collection of articles written by one author
3
Sammlung
3
Bibliografie
2
Conference proceedings
2
Elektronischer Datenträger
2
Konferenzschrift
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
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1
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1
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English
5,379
German
348
French
1
Italian
1
Author
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Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
21
Svensson, Göran
20
Prentice, Catherine
19
Aksoy, Lerzan
15
Gil Saura, Irene
15
Gustafsson, Anders
14
Mittal, Vikas
14
Balaji, M. S.
13
Hyun, Sunghyup Sean
13
Stock-Homburg, Ruth
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Bruhn, Manfred
12
Keiningham, Timothy
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Blut, Markus
11
Evanschitzky, Heiner
11
Larivière, Bart
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Izogo, Ernest Emeka
10
McColl-Kennedy, Janet R.
10
Park, Jungkun
10
Ringle, Christian M.
10
Roberts-Lombard, Mornay
10
Roschk, Holger
10
So, Kevin Kam Fung
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Hollebeek, Linda D.
9
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Springer Fachmedien Wiesbaden
5
Eric Cuvillier <Firma>
2
Harvard Graduate School of Business Administration
2
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Georg-August-Universität Göttingen
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Technische Universität Hamburg
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
264
International journal of hospitality management
149
Journal of business research : JBR
147
The journal of services marketing
110
The service industries journal
71
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
61
Tourism management : research, policies, practice
55
International journal of contemporary hospitality management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Cogent business & management
48
Journal of service research : JSR
47
Service business
45
Journal of service management
43
Journal of strategic marketing
43
Services marketing quarterly
43
Asia Pacific journal of marketing and logistics
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
The international journal of bank marketing : IJBM
38
Industrial marketing management : the international journal for industrial and high-tech firms
37
The journal of business & industrial marketing
36
The TQM journal : the international review of organizational improvement
35
Journal of the Academy of Marketing Science
33
International journal of electronic customer relationship management : IJECRM
32
Psychology & marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
28
Journal of hospitality and tourism insights
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
European journal of marketing : EJM
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
Journal of retailing
24
International journal of quality and service sciences
23
Journal of marketing
23
Marketing intelligence & planning
23
The international review of retail, distribution and consumer research
23
International journal of business information systems : IJBIS
22
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Source
All
ECONIS (ZBW)
5,717
EconStor
6
OLC EcoSci
4
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1
Perceptions of consumers in the financial industry under a qualitative data analysis methodology
Mongay, Jorge
- In:
International journal of trade and global markets
9
(
2016
)
1
,
pp. 33-44
Persistent link: https://www.econbiz.de/10011547851
Saved in:
2
Customer experiences as drivers of customer satisfction
Dalla Pozza, Ilaria
- In:
Revue Gestion 2000 : management & prospective
31
(
2014
)
3
,
pp. 115-138
Persistent link: https://www.econbiz.de/10010485120
Saved in:
3
Recipes for better customer satisfaction in internet-famous drinks shops : a fuzzy-set QCA approach
Wang, Zhisheng
;
Jie, Min
;
Li, Huiying
- In:
Tourism analysis : an interdisciplinary tourism & …
28
(
2023
)
2
,
pp. 219-235
Persistent link: https://www.econbiz.de/10014423430
Saved in:
4
Delighted or outraged? : uncovering key drivers of exceedingly positive and negative theme park guest experiences
Torres, Edwin N.
;
Milman, Ady
;
Park, Soona
- In:
Journal of hospitality and tourism insights
1
(
2018
)
1
,
pp. 65-85
Persistent link: https://www.econbiz.de/10011922076
Saved in:
5
Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea
Susanto, Aries
;
Lee, Hwansoo
;
Zo, Hangjung
;
Ciganek, …
- In:
Journal of global information management : an official …
21
(
2013
)
2
,
pp. 72-95
Persistent link: https://www.econbiz.de/10009767279
Saved in:
6
What drives consumers' continuance intention to e-shopping? : conceptual framework and managerial implications in the case of Saudi Arabia
Al-Maghrabi, Talal
;
Dennis, Charles
- In:
International journal of retail & distribution management
39
(
2011
)
12
,
pp. 899-926
Persistent link: https://www.econbiz.de/10009407645
Saved in:
7
Comparing mobile and Internet adoption factors of loyalty and satisfaction with online shopping consumers
Amoroso, Donald L.
;
Ogawa, Mikako
- In:
International journal of e-business research : an …
9
(
2013
)
2
,
pp. 24-45
Persistent link: https://www.econbiz.de/10009793135
Saved in:
8
What is so difficult about self-scanning? : a comparative study of three self-service technologies for retailing
Kilian, Thomas
;
Liesenfeld, Marc
- In:
European retail research
27
(
2013
)
1
,
pp. 79-94
Persistent link: https://www.econbiz.de/10010348463
Saved in:
9
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
10
Examining the role of customers' intrinsic motivation on continued usage of mobile banking : a relational approach
Banerjee, Shubhomoy
;
Sreejesh, S.
- In:
International journal of bank marketing
40
(
2022
)
1
,
pp. 87-109
Persistent link: https://www.econbiz.de/10013165348
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