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Effects of perceived service quality, website quality, and reputation on purchase intention : the mediating and moderating roles of trust and perceived risk in online shopping
Qalati, Sikandar Ali; Vela, Esthela Galvan; Dakhan, … - In: Cogent business & management 8 (2021) 1, pp. 1-20
. Specifically, it examines the relationship between perceived service quality, perceived website quality, and perceived reputation … quality reputation, and online purchase intention. This work furthers web-store decision makers’ understanding of the …
Persistent link: https://www.econbiz.de/10012669005
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The smartness paradox: the moderating effect of brand quality reputation on consumers' reactions to RFID-based smart fitting rooms
Mukherjee, Amaradri; Smith, Ronn J.; Turri, Anna M. - In: Journal of business research : JBR 92 (2018), pp. 290-299
Persistent link: https://www.econbiz.de/10011925471
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How corporate reputation, quality, and value influence online loyalty
Caruana, Albert; Ewing, Michael - In: Journal of business research : JBR 63 (2010) 9/10, pp. 1103-1110
Persistent link: https://www.econbiz.de/10008652762
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The role of corporate image for quality in the formation of attitudinal service loyalty
Jha, Subhash; Deitz, George D.; Babakus, Emin; Yavas, Ugur - In: Journal of service research : JSR 16 (2013) 2, pp. 155-170
Persistent link: https://www.econbiz.de/10009774887
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Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara; Moizer, Peter; Pettinicchio, Angela - In: The service industries journal 30 (2010) 3/4, pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
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Role of service quality, price, and firm image on customer satisfaction in Philippine accounting firms
Brucal, Sandra; Corpuz, Cris; Abeysekera, Indra; David, Raul - In: Journal of risk and financial management : JRFM 15 (2022) 2, pp. 1-16
This study examines the service quality of accounting firms in Pampanga, Philippines, and their customers’ satisfaction. Using the SERVQUAL model, the study explores the effect of service quality, price, and firm image on client satisfaction of accounting firms. The study conducted a field...
Persistent link: https://www.econbiz.de/10012821358
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Quality perception of accounting firm customers
Mainardes, Emerson Wagner; Sousa, Gerlane da Silva - In: International journal of quality and service sciences 14 (2022) 4, pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
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Service quality, corporate brand image, and switching behavior : the mediating role of customer satisfaction and repurchase intention
Srivastava, Kavita; Sharma, Narendra K. - In: Services marketing quarterly 34 (2013) 4, pp. 274-291
Persistent link: https://www.econbiz.de/10010208608
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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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Does reputation lead to student loyalty? : the case of a private higher education institution, a state university, and a local college
Lacap, Jean Paolo; Cortez, Jaime V. - In: The South East Asian journal of management 17 (2023) 2, pp. 26-49
Persistent link: https://www.econbiz.de/10014429021