Showing 1 - 6 of 6
Persistent link: https://www.econbiz.de/10003499128
Persistent link: https://www.econbiz.de/10010411256
This paper examines how cultural effects can be integrated into the relationship between customer value (perceived service quality and brand name) and customer loyalty. Hofstede's individualism-collectivism dimension is used for illustration, because some research has shown that it is a key...
Persistent link: https://www.econbiz.de/10013026271
This research explores bank and corporate customer views on customer satisfaction with interpersonal and internet channels in Thailand, and examines the concept of integration to blend the two channels rather than operating them as separate alternatives. Qualitative in-depth interviews were...
Persistent link: https://www.econbiz.de/10013026699
Purpose – The purpose of the paper is to examine customer satisfaction and dissatisfaction with interpersonal vs internet service encounters in Thai retail stockbrokerage and corporate banking.Design/Methodology/Approach – In each of two separate projects, in-depth qualitative interviews...
Persistent link: https://www.econbiz.de/10013026775
Understanding what attributes are sought by casino visitors during their visit to a casino can enable casino operators to enhance the quality of service elements. This study assessed the important casino attributes that casino visitors seek when visiting a casino. The study also seek to identify...
Persistent link: https://www.econbiz.de/10014140268