//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The role of online source cred...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Consumer behaviour
83,505
Konsumentenverhalten
81,055
Electronic Commerce
23,408
E-commerce
21,022
Online-Marketing
13,226
Internet marketing
13,110
Theorie
13,036
Theory
12,827
Online-Handel
11,414
Online retailing
11,369
Relationship marketing
10,949
Beziehungsmarketing
10,927
Social Web
10,027
Social web
10,018
Brand management
8,452
Markenführung
8,415
Brand image
7,100
Markenimage
7,066
Internet
6,679
Deutschland
6,555
USA
6,551
Customer satisfaction
6,367
United States
6,246
Germany
6,095
Credibility
5,556
Glaubwürdigkeit
5,378
Einzelhandel
5,165
Retail trade
5,066
Service quality
5,025
Dienstleistungsqualität
4,982
Viral marketing
4,912
Virales Marketing
4,892
Werbewirkung
4,803
Advertising effects
4,750
Brand
4,521
Markenartikel
4,514
Advertising
4,150
Werbung
4,082
Marketingmanagement
3,912
more ...
less ...
Online availability
All
Undetermined
3,269
Free
1,037
Type of publication
All
Article
5,471
Book / Working Paper
736
Journal
4
Type of publication (narrower categories)
All
Article in journal
5,307
Aufsatz in Zeitschrift
5,307
Aufsatz im Buch
160
Book section
160
Graue Literatur
91
Non-commercial literature
91
Hochschulschrift
86
Working Paper
61
Thesis
59
Arbeitspapier
55
Conference paper
50
Konferenzbeitrag
50
Collection of articles of several authors
20
Sammelwerk
20
Konferenzschrift
12
Aufsatzsammlung
11
Case study
7
Fallstudie
7
Collection of articles written by one author
6
Ratgeber
6
Sammlung
6
Conference proceedings
5
Guidebook
4
Handbook
3
Handbuch
3
Reprint
3
Lehrbuch
2
Research Report
2
Fallstudiensammlung
1
Glossar enthalten
1
Glossary included
1
Textbook
1
more ...
less ...
Language
All
English
6,071
German
139
French
2
Author
All
Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
22
Wong, IpKin Anthony
18
Bilgihan, Anil
17
Prentice, Catherine
17
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Jang, Soocheong
14
Aksoy, Lerzan
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Mittal, Vikas
12
Rather, Raouf Ahmad
12
Wu, Luorong
12
Blut, Markus
11
Law, Chun Hung Roberts
11
Liu, Chih-Hsing
11
Park, Jungkun
11
Prybutok, Victor R.
11
Sparks, Beverley
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Kim, Woo Gon
10
Prashar, Sanjeev
10
Quach, Sara
10
Roschk, Holger
10
Sreejesh, S.
10
Xu, Xun
10
Amin, Muslim
9
Carlson, Jamie
9
Chua, Bee-Lia
9
Frank, Björn
9
Ha, Hong Youl
9
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
4
RWTH Aachen
3
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Academy of Marketing
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
336
International journal of hospitality management
214
Journal of business research : JBR
163
The journal of services marketing
108
Journal of hospitality marketing & management
99
Journal of travel and tourism marketing
97
International journal of contemporary hospitality management
86
Cogent business & management
74
Tourism management : research, policies, practice
64
Services marketing quarterly
62
The service industries journal
59
Psychology & marketing
58
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Service business
48
International journal of electronic marketing and retailing : IJEMR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of strategic marketing
44
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
44
Journal of service management
41
Journal of service research : JSR
41
Tourism management perspectives : TMP
38
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
The international review of retail, distribution and consumer research
33
International journal of electronic customer relationship management : IJECRM
31
Journal of internet commerce
31
Journal of hospitality and tourism insights
29
Journal of retailing
29
International journal of business information systems : IJBIS
28
International journal of quality and service sciences
28
International journal of retail & distribution management
28
International journal of retail and distribution management
28
Journal of air transport management
28
Journal of the Academy of Marketing Science
28
The TQM journal : the international review of organizational improvement
28
Tourism analysis : an interdisciplinary tourism & hospitality journal
27
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
26
more ...
less ...
Source
All
ECONIS (ZBW)
6,201
EconStor
9
OLC EcoSci
1
Showing
1
-
10
of
6,211
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Negative eWOM and perceived
credibility
: a potent mix in consumer relationships
Izogo, Ernest Emeka
;
Jayawardhena, Chanaka
;
Karjaluoto, …
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10013552690
Saved in:
2
Examining the impacts of positive and negative online consumer reviews on behavioral intentions : role of need for cognitive closure and satisfaction guarantees
Sharifi, Seyed Shahin
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 397-426
Persistent link: https://www.econbiz.de/10012176669
Saved in:
3
How consumers perceive authenticity in restaurants : a study of online reviews
Le, Truc H.
;
Arcodia, Charles
;
Novais, Margarida Abreu
; …
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013266161
Saved in:
4
The determinants and consequences of website
credibility
in e-retailing: examining the roles of ethical issues
Limbu, Yam B.
;
Jensen, Ricard W.
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 89-108
Persistent link: https://www.econbiz.de/10011849125
Saved in:
5
An investigation of online shopping experience on trust and behavioral intentions
Samuel, Lee Hao Suan
;
Balaji, M. S.
;
Khong Kok Wei
- In:
Journal of internet commerce
14
(
2015
)
2
,
pp. 233-254
Persistent link: https://www.econbiz.de/10011432424
Saved in:
6
Perceived "usefulness" of online consumer reviews : an exploratory investigation across three services categories
Racherla, Pradeep
;
Friske, Wesley
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 548-559
Persistent link: https://www.econbiz.de/10009730149
Saved in:
7
Consumers rule : how consumer reviews influence perceived trustworthiness of online stores
Utz, Sonja
;
Kerkhof, Peter
;
Bos, Joost van den
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 49-58
Persistent link: https://www.econbiz.de/10009730287
Saved in:
8
The mediating effect of brand trust between online customer reviews and willingness to buy
Chang, Ting-pong Vincent
;
Rhodes, Jo
;
Lok, Peter
- In:
Journal of electronic commerce in organizations : the …
11
(
2013
)
1
,
pp. 22-42
Persistent link: https://www.econbiz.de/10009792129
Saved in:
9
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
10
Delight the experts, but never dissatisfy your customers! : a multi-category study on the effects of online review source on intention to buy a new product
Plotkina, Daria
;
Munzel, Andreas
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 1-11
Persistent link: https://www.econbiz.de/10011442338
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->