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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Relationship marketing
26,447
Beziehungsmarketing
25,772
Marketingmanagement
17,196
Marketing management
16,605
Consumer behaviour
11,069
Konsumentenverhalten
11,027
Customer satisfaction
5,613
Theorie
4,289
Theory
4,281
Marketing
4,214
Service quality
4,048
Dienstleistungsqualität
4,035
Deutschland
3,755
Brand management
3,749
Markenführung
3,738
Germany
3,667
Social Web
2,625
Social web
2,624
Online-Marketing
2,605
Internet marketing
2,548
Lieferantenmanagement
2,506
Supplier relationship management
2,505
Brand image
2,392
Markenimage
2,392
USA
2,224
United States
2,172
Electronic Commerce
2,049
E-commerce
1,974
Brand
1,712
Markenartikel
1,705
Einzelhandel
1,675
Retail trade
1,658
Strategisches Management
1,591
Innovation
1,581
Kundenwert
1,573
Kundenintegration
1,563
Customer integration
1,562
Customer value
1,542
Unternehmenserfolg
1,491
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Online availability
All
Undetermined
2,606
Free
959
Type of publication
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Article
4,725
Book / Working Paper
840
Journal
4
Type of publication (narrower categories)
All
Article in journal
4,442
Aufsatz in Zeitschrift
4,442
Aufsatz im Buch
259
Book section
259
Hochschulschrift
118
Graue Literatur
95
Non-commercial literature
95
Thesis
90
Working Paper
61
Arbeitspapier
58
Conference paper
41
Konferenzbeitrag
41
Case study
29
Fallstudie
29
Aufsatzsammlung
27
Collection of articles of several authors
26
Sammelwerk
26
Guidebook
17
Ratgeber
17
Lehrbuch
5
Reprint
5
Textbook
4
Collection of articles written by one author
3
Handbook
3
Handbuch
3
Sammlung
3
Bibliografie
2
Conference proceedings
2
Elektronischer Datenträger
2
Konferenzschrift
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
Interview
1
Mikroform
1
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Language
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English
5,226
German
343
French
1
Italian
1
Author
All
Han, Heesup
33
Homburg, Christian
23
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Aksoy, Lerzan
15
Gil Saura, Irene
15
Gustafsson, Anders
14
Mittal, Vikas
14
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Bruhn, Manfred
12
Keiningham, Timothy
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Evanschitzky, Heiner
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
McColl-Kennedy, Janet R.
10
Roberts-Lombard, Mornay
10
Roschk, Holger
10
So, Kevin Kam Fung
10
Van Vaerenbergh, Yves
10
Bolton, Ruth N.
9
Casidy, Riza
9
Grégoire, Yany
9
Hollebeek, Linda D.
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
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Springer Fachmedien Wiesbaden
4
Harvard Graduate School of Business Administration
2
Bergische Universität Wuppertal
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
259
Journal of business research : JBR
150
International journal of hospitality management
147
The journal of services marketing
109
Journal of hospitality marketing & management
65
The service industries journal
64
Journal of travel and tourism marketing
59
Tourism management : research, policies, practice
55
International journal of contemporary hospitality management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
47
Journal of strategic marketing
45
Services marketing quarterly
45
Journal of service research : JSR
44
Service business
44
Journal of service management
42
Asia Pacific journal of marketing and logistics
41
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Journal of the Academy of Marketing Science
36
The journal of business & industrial marketing
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Total quality management & business excellence
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
European journal of marketing : EJM
24
Journal of hospitality and tourism insights
24
Journal of retailing
24
International journal of quality and service sciences
23
Journal of Asian finance, economics and business : JAFEB
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing
23
The international review of retail, distribution and consumer research
22
International journal of services and operations management : IJSOM
20
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Source
All
ECONIS (ZBW)
5,560
EconStor
5
OLC EcoSci
4
Showing
1
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of
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1
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
2
Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal
;
Amini, Ahdia
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 91-108
Persistent link: https://www.econbiz.de/10012106926
Saved in:
3
Antecedents of store loyalty among Chinese customers
Chu, Yun
;
Vásquez Párraga, Arturo
;
Ma, Jianyu
- In:
International journal of business
23
(
2018
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
Saved in:
4
Do customer loyalty programs really work in airlines business? : a study on Air Berlin
Hossain, Muhammed Zakir
;
Kibria, Habiba
;
Farhana, Saraj
- In:
Inventi impact: service sector
(
2018
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10012145709
Saved in:
5
Kundenzufriedenheit messen und steigern
Töpfer, Armin
(
ed.
);
Bauer, Ewald
(
contributor
)
-
1999
-
2., erw. und überarb. Aufl.
Persistent link: https://www.econbiz.de/10000682567
Saved in:
6
Communicating with customers
Spinosa, Charles
;
Le Brocquy, David
;
Calder, Bobby J.
- In:
Kellogg on advertising & media : the Kellogg School of …
,
(pp. 226-253)
.
2008
Persistent link: https://www.econbiz.de/10003755924
Saved in:
7
Anbieterloyalität : Strategie und Instrument zur Gewinnung von Kunden und Kundenloyalität ; theoretische Diskussion und empirische Befunde im B2C Marketing
Götting, Philipp
-
2008
Persistent link: https://www.econbiz.de/10003763714
Saved in:
8
Bonusprogramme als Instrumente des
Beziehungsmarketing
: eine theoretische und empirische Analyse
Müller, Steffen
-
2006
Persistent link: https://www.econbiz.de/10003358623
Saved in:
9
Fulfillment im Electronic Commerce : Gestaltungsansätze, Determinanten, Wirkungen
Köcher, Martin-Matthias
-
2006
-
1. Aufl
Persistent link: https://www.econbiz.de/10003335965
Saved in:
10
How to lengthen, deepen and broaden customer-firm relationships with online financial services?
Liang, Chiung-ju
;
Chen, Hui-ju
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 218-231
Persistent link: https://www.econbiz.de/10003916764
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