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Improving the registration process in a healthcare facility with lean principles
Nino, Valentina; Martinez, Kenneth J.; Gomez, Karina; … - In: Journal of industrial engineering and management : JIEM 14 (2021) 3, pp. 538-551
Purpose: Process improvement in service industries, like the registration process in a hospital, can be achieved with … satisfaction in a hospital in Montana. The clinics involved in the study included pediatrics (P), internal medicine (IM), and …
Persistent link: https://www.econbiz.de/10012598993
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U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young; McFadden, Kathleen L.; Lee, Min Kyung; … - In: International journal of production economics 234 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
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Lean Six Sigma application in healthcare of patients
Chaurasia, Basant; Garg, Dixit; Agarwal, Ashish - In: International journal of intelligent enterprise : IJIE 4 (2017) 3, pp. 275-282
Persistent link: https://www.econbiz.de/10011858586
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Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif; Khan, Sami A. - In: International journal of services and operations management 25 (2016) 3, pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
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Process improvement in the banking sector
Kovacs, Zsofia - In: Journal of securities operations & custody 8 (2015/2016) 1, pp. 56-64
Persistent link: https://www.econbiz.de/10011488452
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Assessing lean satisfaction and its enablers : a care provider perspective
Assadej Vanichchinchai - In: Operations management research : OMR ; advancing … 14 (2021) 1/2, pp. 95-106
Persistent link: https://www.econbiz.de/10012584259
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Improving customer satisfaction through reduction in Post Release Defect Density (PRDD)
Bhatt, Hemanta Chandra; Thakur, Amit - In: Strategic system assurance and business analytics, (pp. 393-405). 2020
Persistent link: https://www.econbiz.de/10012241668
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Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
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Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M. - In: The journal of brand management : an international journal 26 (2019) 5, pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
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Total quality management implementation and guest satisfaction in hospitality
Knežević, Miroslav; Čerović, Slobodan; Džamić, … - In: Amfiteatru economic : an economic and business research … 19 (2017) 44, pp. 124-143
Total quality management (TQM) has become a modern system of constant improvement of the quality of all company activities. The purpose of this study is to measure the expectations and satisfaction of the guests concerning the attribute quality of the hotel product. Furthermore obtained results...
Persistent link: https://www.econbiz.de/10011820628