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Establishing the Relationship Between Service Quality and Student Satisfaction

Rajput, Sneha; Sengar, Avantika Singh; Gupta, Shirish - 2019

The Study purposes to establish the relationship between various factors of service quality on student satisfaction. The study was causal in nature, using survey method for data Collection. The sample size used for the study was 300. Respondents included both male and female students exclusively...

Persistent link: https://www.econbiz.de/10014108704

Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes

Manu C; Sreejesh, S.; Paul, Justin - In: International journal of hospitality management 96 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012585701

Resolving complaints online : development and validation of customers' perceived webcare scale

Sreejesh, S.; Paul, Justin; Unnithan, Anandakuttan B. - In: Journal of strategic marketing 30 (2022) 3, pp. 260-280

Persistent link: https://www.econbiz.de/10013284044

Marketing-to-Millennials : Marketing 4.0, customer satisfaction and purchase intention

Dash, Ganesh; Kiefer, Kip; Paul, Justin - In: Journal of business research : JBR 122 (2021), pp. 608-620

Persistent link: https://www.econbiz.de/10012420451

Impact of service quality on customer satisfaction in private and public sector banks

Paul, Justin; Mittal, Arun; Srivastav, Garima - In: The international journal of bank marketing : IJBM 34 (2016) 5, pp. 606-622

Persistent link: https://www.econbiz.de/10011606120

Online second-hand shopping motivation : conceptualization, scale development, and validation

Padmavathy, Chandrasekaran; Swapana, Murali; Paul, Justin - In: Journal of retailing and consumer services 51 (2019), pp. 19-32

Persistent link: https://www.econbiz.de/10012114928

Consumer satisfaction in retail stores : theory and implications

Paul, Justin; Sankaranarayanan, Koloth G.; Mekoth, … - In: International journal of consumer studies 40 (2016) 6, pp. 635-642

Persistent link: https://www.econbiz.de/10011640290

Service quality, consumer satisfaction and loyalty in hospitals : thinking for the future

Meesala, Appalayya; Paul, Justin - In: Journal of retailing and consumer services 40 (2018), pp. 261-269

Persistent link: https://www.econbiz.de/10011801977

Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA

Dogra, Nikhil; Adil, Mohd; Sadiq, Mohd; Dash, Ganesh; … - In: Journal of retailing and consumer services 72 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014253481

Deciphering the impact of responsiveness on customer satisfaction, cross-buying behaviour, revisit intention and referral behaviour

Sharma, Deepika; Paul, Justin; Dhir, Sanjay; Taggar, Rashi - In: Asia Pacific journal of marketing and logistics 34 (2022) 10, pp. 2052-2072

Persistent link: https://www.econbiz.de/10013552967