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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Multinationales Unternehmen
53,294
Transnational corporation
48,644
Relationship marketing
25,427
Beziehungsmarketing
25,420
Unternehmenskultur
17,269
Corporate culture
16,690
Auslandsinvestition
14,028
Foreign investment
13,862
Job satisfaction
13,691
Arbeitszufriedenheit
12,980
Welt
10,891
World
10,754
Theorie
10,595
Theory
10,316
Consumer behaviour
10,050
Konsumentenverhalten
10,011
Deutschland
9,696
Leistungsmotivation
9,492
Globalisierung
9,295
Work motivation
9,126
Globalization
9,049
Germany
8,742
Culture
7,580
USA
7,397
United States
6,904
Kultur
6,579
Customer satisfaction
6,329
China
5,252
Stress
4,946
Service quality
4,599
Dienstleistungsqualität
4,580
Personalmanagement
4,431
Ausländische Tochtergesellschaft
4,422
Human Resource Management
4,416
Foreign subsidiary
4,284
Unternehmenserfolg
4,266
Firm performance
4,138
Work stress
3,968
Strategisches Management
3,957
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Online availability
All
Undetermined
2,941
Free
1,101
Type of publication
All
Article
5,346
Book / Working Paper
952
Journal
3
Type of publication (narrower categories)
All
Article in journal
5,049
Aufsatz in Zeitschrift
5,049
Aufsatz im Buch
286
Book section
286
Hochschulschrift
123
Graue Literatur
122
Non-commercial literature
122
Thesis
97
Arbeitspapier
84
Working Paper
84
Conference paper
49
Konferenzbeitrag
49
Case study
37
Fallstudie
37
Collection of articles of several authors
27
Sammelwerk
27
Aufsatzsammlung
26
Guidebook
16
Ratgeber
16
Collection of articles written by one author
5
Reprint
5
Sammlung
5
Lehrbuch
4
Textbook
4
Handbook
3
Handbuch
3
Konferenzschrift
3
Bibliografie
2
Conference proceedings
2
Elektronischer Datenträger
2
Accompanied by computer file
1
Article
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
Interview
1
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English
5,941
German
361
French
1
Italian
1
Author
All
Han, Heesup
34
Homburg, Christian
23
Svensson, Göran
22
Mattila, Anna S.
21
Prentice, Catherine
21
Evanschitzky, Heiner
17
Mittal, Vikas
17
Wong, IpKin Anthony
17
Aksoy, Lerzan
15
Gil Saura, Irene
15
Gustafsson, Anders
15
Bilgihan, Anil
14
Hyun, Sunghyup Sean
14
Usman, Osly
13
Barnes, Donald C.
12
Keiningham, Timothy
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Wieseke, Jan
12
Balaji, M. S.
11
Bang, Nguyen
11
Blut, Markus
11
Loureiro, Sandra Maria Correia
11
Park, Jungkun
11
Quach, Sara
11
Roberts-Lombard, Mornay
11
Söderlund, Magnus
11
Töpfer, Armin
11
Van Vaerenbergh, Yves
11
Bruhn, Manfred
10
Lee, Choong-Ki
10
McColl-Kennedy, Janet R.
10
Ringle, Christian M.
10
So, Kevin Kam Fung
10
Ahn, Jiseon
9
Casidy, Riza
9
Grégoire, Yany
9
Gursoy, Dogan
9
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Springer Fachmedien Wiesbaden
5
Harvard Graduate School of Business Administration
2
National Bureau of Economic Research
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Center for Service Excellence
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Ludwig-Maximilians-Universität München
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
269
International journal of hospitality management
185
Journal of business research : JBR
160
The journal of services marketing
120
Journal of hospitality marketing & management
77
The service industries journal
69
Journal of travel and tourism marketing
67
International journal of contemporary hospitality management
65
Tourism management : research, policies, practice
65
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
64
Cogent business & management
49
Services marketing quarterly
49
Journal of service research : JSR
48
Journal of service management
45
Service business
44
Journal of strategic marketing
43
Industrial marketing management : the international journal for industrial and high-tech firms
41
Asia Pacific journal of marketing and logistics
40
Journal of the Academy of Marketing Science
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
The TQM journal : the international review of organizational improvement
37
The international journal of bank marketing : IJBM
37
The journal of business & industrial marketing
35
Psychology & marketing
32
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic marketing and retailing : IJEMR
30
International journal of quality and service sciences
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Journal of hospitality and tourism insights
29
Total quality management & business excellence
29
Journal of service research
28
Journal of retailing
27
European journal of marketing : EJM
26
International journal of services and operations management : IJSOM
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
The international review of retail, distribution and consumer research
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
Tourism management perspectives : TMP
24
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Source
All
ECONIS (ZBW)
6,300
EconStor
1
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1
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1
Leading to customer loyalty : a daily test of the service-profit chain
Myrden, Susan E.
;
Kelloway, E. Kevin
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 585-598
Persistent link: https://www.econbiz.de/10011418372
Saved in:
2
The influence of servant leadership on restaurant employee engagement
Carter, Danon
;
Baghurst, Timothy
- In:
Journal of business ethics : JOBE
124
(
2014
)
3
,
pp. 453-464
Persistent link: https://www.econbiz.de/10010431360
Saved in:
3
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
4
Effects of employee engagement on customer responses : examining the mediating role of customer engagement
Rabbanee, Fazlul K.
;
Ramaseshan, B.
;
Vyravene, Revadee
- In:
Australian journal of management
47
(
2022
)
3
,
pp. 539-557
Persistent link: https://www.econbiz.de/10013396299
Saved in:
5
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
6
A path model of workplace solidarity, satisfaction, burnout, and motivation
McDonald, Patrick
;
Kelly, Stephanie
;
Christen, Scott
- In:
International journal of business communication : IJBC …
56
(
2019
)
1
,
pp. 31-49
Persistent link: https://www.econbiz.de/10011978629
Saved in:
7
Subdimensions of total rewards satisfaction and creativity among R&D employees : a moderated mediation model
Wang, Zhenyuan
;
Du, Jianghong
;
Tse, Herman H. M.
;
Gu, Jun
; …
- In:
Personnel review
51
(
2022
)
9
,
pp. 2312-2327
Persistent link: https://www.econbiz.de/10013500967
Saved in:
8
Performance appraisal satisfaction and organisational commitment : moderating role of employees' cultural values
Singh, R. N.
;
Mohanty, R. P.
- In:
International journal of Indian culture and business …
4
(
2011
)
2
,
pp. 272-297
Persistent link: https://www.econbiz.de/10009377169
Saved in:
9
The impact of work
culture
on employee satisfaction : empirical evidence from the Indian banking sector
Dev, Santosh
;
Sengupta, Santoshi
- In:
International journal of human resources development …
17
(
2017
)
3/4
,
pp. 230-246
Persistent link: https://www.econbiz.de/10011844818
Saved in:
10
Employee orientation and performance : an exploration of the mediating role of customer orientation
Zhang, Junfeng
- In:
Journal of business ethics : JOBE
91
(
2010
),
pp. 111-121
Persistent link: https://www.econbiz.de/10008698305
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