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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Corporate social responsibility
35,656
Corporate Social Responsibility
34,622
Bibliometrics
20,338
Bibliometrie
20,219
Einzelhandel
17,786
Customer satisfaction
15,448
Retail trade
15,184
Job satisfaction
13,624
Arbeitszufriedenheit
12,913
Consumer behaviour
11,370
Konsumentenverhalten
11,163
Relationship marketing
7,105
Beziehungsmarketing
7,065
Service quality
7,007
Dienstleistungsqualität
6,817
Sustainable development
6,217
Nachhaltige Entwicklung
6,110
Unternehmensethik
5,751
Business ethics
5,734
Deutschland
5,001
Welt
4,917
World
4,881
Sustainability
4,724
Nachhaltigkeit
4,668
USA
4,631
United States
4,441
Germany
4,199
Theorie
4,188
Theory
4,145
Unternehmenserfolg
3,796
Stakeholder
3,785
Firm performance
3,756
Corporate governance
3,549
Corporate Governance
3,511
corporate social responsibility
3,294
Supply chain
3,207
Lieferkette
3,197
Employee retention
2,952
Mitarbeiterbindung
2,952
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Online availability
All
Undetermined
5,646
Free
2,399
Type of publication
All
Article
11,508
Book / Working Paper
2,348
Journal
8
Type of publication (narrower categories)
All
Article in journal
10,678
Aufsatz in Zeitschrift
10,678
Aufsatz im Buch
799
Book section
799
Graue Literatur
320
Non-commercial literature
320
Hochschulschrift
288
Working Paper
239
Arbeitspapier
221
Thesis
195
Case study
117
Fallstudie
117
Conference paper
106
Konferenzbeitrag
106
Collection of articles of several authors
84
Sammelwerk
84
Aufsatzsammlung
50
Ratgeber
26
Guidebook
23
Konferenzschrift
22
Collection of articles written by one author
19
Sammlung
19
Conference proceedings
11
Lehrbuch
10
Reprint
10
Textbook
9
Interview
6
Article
5
Handbook
5
Handbuch
5
Umfrage
5
Bibliografie
4
Elektronischer Datenträger
3
Research Report
3
Systematic review
3
Übersichtsarbeit
3
Fallstudiensammlung
2
Mikroform
2
Statistik
2
Accompanied by computer file
1
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English
12,950
German
903
Undetermined
6
Italian
5
French
4
Czech
1
Polish
1
Spanish
1
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Author
All
Han, Heesup
67
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
35
Mittal, Vikas
30
Usman, Osly
28
Wong, IpKin Anthony
28
Aksoy, Lerzan
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Roschk, Holger
19
Huber, Frank
18
Balaji, M. S.
17
Bruhn, Manfred
17
Gelbrich, Katja
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Su, LuJun
17
Barnes, Donald C.
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
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Institution
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Springer Fachmedien Wiesbaden
18
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
University of Bamberg, Chair of Finance
3
Eric Cuvillier <Firma>
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundesamt für Naturschutz
1
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Published in...
All
Journal of retailing and consumer services
419
International journal of hospitality management
361
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
55
Journal of retailing
54
Journal of hospitality and tourism insights
53
International journal of business information systems : IJBIS
52
International journal of electronic marketing and retailing : IJEMR
52
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Source
All
ECONIS (ZBW)
13,800
EconStor
29
OLC EcoSci
11
RePEc
10
USB Cologne (EcoSocSci)
8
BASE
5
Other ZBW resources
1
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1
Corporate social responsibility, job satisfaction, and customer orientation in Angola
Duarte, Ana Patrícia
;
Neves, José Gonçalves das
; …
- In:
World review of entrepreneurship, management and …
15
(
2019
)
1/2
,
pp. 93-109
Persistent link: https://www.econbiz.de/10012027572
Saved in:
2
How is employee perception of organizational efforts in corporate social responsibility related to their satisfaction and loyaltiy towards developing hamonious society in Chinese e...
Zhu, Qinghua
;
Hang, Yin
;
Liu, Junjun
;
Lai, Kee-hung
- In:
Corporate social responsibility and environmental management
21
(
2014
)
1
,
pp. 28-40
Persistent link: https://www.econbiz.de/10010248257
Saved in:
3
Employee need satisfaction and positive workplace outcomes : the role of corporate volunteering
Haski-Leventhal, Debbie
;
Kach, Andrew
;
Pournader, Mehrdokht
- In:
Nonprofit and voluntary sector quarterly : journal of …
48
(
2019
)
3
,
pp. 593-615
Persistent link: https://www.econbiz.de/10012006713
Saved in:
4
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
5
The relationship between store performance and store managers perceptions of their customer services
Terblanche, Nic S.
- In:
Journal of euromarketing
23
(
2014
)
4
,
pp. 5-18
Persistent link: https://www.econbiz.de/10010497686
Saved in:
6
Employee orientation and performance : an exploration of the mediating role of customer orientation
Zhang, Junfeng
- In:
Journal of business ethics : JOBE
91
(
2010
),
pp. 111-121
Persistent link: https://www.econbiz.de/10008698305
Saved in:
7
Corporate volunteering : a case study centred on the motivations, satisfaction and happiness of company employees
Paço, Arminda M. Finisterra do
;
Nave, Ana Cláudia
- In:
Employee relations
35
(
2013
)
5
,
pp. 547-559
Persistent link: https://www.econbiz.de/10009792078
Saved in:
8
Influence of corporate social responsibility as perceived by salespeople on their ethical behaviour, attitudes and their turnover intentions
Bourdeau, Baptiste
;
Graf, Raoul
;
Turcotte, Marie-France
- In:
Journal of business & economics research
11
(
2013
)
8
,
pp. 353-366
Persistent link: https://www.econbiz.de/10009792998
Saved in:
9
Wohlbefinden als neue Erfolgsgröße im Dienstleistungsmanagement : eine Analyse von Kunden- und Mitarbeiterwohlbefinden im Dienstleistungskontext
Falter, Mareike
-
2019
Persistent link: https://www.econbiz.de/10012063857
Saved in:
10
Do organizational commitment and consumer satisfaction mediate the relationship corporate social responsibility-sustainable performance? : assessing happiness management in Spanish...
Martinez Falcó, Javier
;
Sánchez-García, Eduardo
; …
- In:
Management decision
62
(
2024
)
2
,
pp. 643-664
Persistent link: https://www.econbiz.de/10014637183
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