Similar Search Results

Is customer satisfaction achieved only with good hotel facilities? : a moderated mediation model

Baquero, Asier - In: Administrative Sciences : open access journal 13 (2023) 4, pp. 1-21

' family income. Three-hundred and seventy-six surveys were completed in two four-star Spanish hotels in June 2022. The PROCESS … macro for SPSS was used to test the hypothesis in a moderated mediation model, using a bootstrapping method. The results … players for achieving customer satisfaction in hotels, and family income should also be considered. …

Persistent link: https://www.econbiz.de/10014285420

Differences in service quality perceptions of stakeholders in the hotel industry

Dedeoğlu, Bekir Bora; Demirer, Halil - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 130-146

Persistent link: https://www.econbiz.de/10010516494

Measuring service quality in mid-scale hotels

Rauch, Dennis A.; Collins, Michael Dwain; Nale, Robert D.; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 87-106

Persistent link: https://www.econbiz.de/10010516506

Critical antecedents to service recovery performance : some evidence and implications for service industry

Daskin, Mustafa; Yilmaz, Ozgur Devrim - In: International journal of management practice : IJMP 8 (2015) 1, pp. 70-97

Persistent link: https://www.econbiz.de/10011377136

Loyalty in high-quality hotels of Croatia : from marketing initiatives to customer brand loyalty creation

Šerić, Maja; Gil Saura, Irene; Mollá Descals, Alejandro - In: Journal of relationship marketing : innovations & … 12 (2013) 2, pp. 114-140

Persistent link: https://www.econbiz.de/10009774824

A social media analysis of the contribution of destinations to client satisfaction with hotels

Bulchand-Gidumal, Jacques; Melián-González, Santiago; … - In: International journal of hospitality management 35 (2013), pp. 44-47

Persistent link: https://www.econbiz.de/10010225933

Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective

Torres, Edwin N.; Fu, Xiaoxiao; Lehto, Xinran Y. - In: International journal of hospitality management 36 (2014), pp. 255-262

Persistent link: https://www.econbiz.de/10010239280

Personality, social comparison. consumptiion emotions, satisfaction, and behavioral intentions : how do these and other factors relate in a hotel setting?

Jani, Dev; Han, Heesup - In: International journal of contemporary hospitality management 25 (2013) 7, pp. 970-993

Persistent link: https://www.econbiz.de/10010194945

One experience and multiple reviews : the case of upscale US hotels

Torres, Edwin N.; Adler, Howard; Lehto, Xinran Y.; … - In: Tourism review : the official journal of the AIEST 68 (2013) 3, pp. 3-20

Persistent link: https://www.econbiz.de/10010197675

"Green" attributes and customer satisfaction : optimization of resource allocation and performance

Slevitch, Lisa; Mathe, Kimberly; Karpova, Elena; … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 802-822

Persistent link: https://www.econbiz.de/10010125926

1
2
3
4
5
6
7
8
9
10
Next
Last