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Kundenzufriedenheit
Konsumentenverhalten
78,537
Consumer behaviour
78,486
Marketing
29,173
Nachhaltigkeit
23,418
Marketingmanagement
16,912
Sustainability
16,659
Theorie
16,135
Marketing management
16,094
Theory
16,037
Deutschland
12,577
Nachhaltige Entwicklung
11,765
Sustainable development
11,649
Beziehungsmarketing
11,643
Relationship marketing
11,619
Germany
10,953
Markenführung
9,552
Brand management
9,533
USA
8,022
United States
7,554
Markenimage
7,250
Brand image
7,078
Corporate Social Responsibility
6,499
Corporate social responsibility
6,325
Online-Marketing
6,318
Internet marketing
6,175
Customer satisfaction
5,795
Social Web
5,793
Social web
5,790
Online-Handel
5,750
Online retailing
5,747
Electronic Commerce
5,614
Social values
5,283
Soziale Werte
5,281
Markenartikel
5,081
Welt
5,066
World
5,031
Werbung
4,953
Brand
4,901
Einzelhandel
4,893
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Online availability
All
Undetermined
3,002
Free
953
Type of publication
All
Article
4,925
Book / Working Paper
866
Journal
3
Type of publication (narrower categories)
All
Article in journal
4,779
Aufsatz in Zeitschrift
4,779
Hochschulschrift
158
Aufsatz im Buch
139
Book section
139
Thesis
112
Graue Literatur
81
Non-commercial literature
81
Conference paper
51
Konferenzbeitrag
51
Working Paper
44
Arbeitspapier
43
Collection of articles of several authors
30
Sammelwerk
30
Aufsatzsammlung
24
Case study
16
Fallstudie
16
Konferenzschrift
13
Ratgeber
11
Guidebook
9
Collection of articles written by one author
7
Lehrbuch
7
Sammlung
7
Textbook
6
Conference proceedings
4
Handbook
3
Handbuch
3
Bibliografie
2
Fallstudiensammlung
2
Reprint
2
Bibliografie enthalten
1
Bibliography included
1
Festschrift
1
Glossar enthalten
1
Glossary included
1
Norm
1
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Language
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English
5,530
German
266
French
2
Undetermined
1
Author
All
Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
Wong, IpKin Anthony
18
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Roschk, Holger
11
Wu, Luorong
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Gil Saura, Irene
10
Homburg, Christian
10
Keiningham, Timothy
10
Liu, Chih-Hsing
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Ha, Hong Youl
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
Muskat, Birgit
9
Qu, Hailin
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
Su, LuJun
9
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Institution
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Springer Fachmedien Wiesbaden
11
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
RWTH Aachen
3
Harvard Graduate School of Business Administration
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Nomos Verlagsgesellschaft
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bergische Universität Wuppertal
1
Books on Demand GmbH <Norderstedt>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Business School <Oestrich-Winkel>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Georg-August-Universität Göttingen
1
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Springer-Verlag GmbH
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
320
International journal of hospitality management
188
Journal of business research : JBR
163
The journal of services marketing
106
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
78
Cogent business & management
73
Services marketing quarterly
60
Tourism management : research, policies, practice
59
The service industries journal
51
Asia Pacific journal of marketing and logistics
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Psychology & marketing
48
Journal of strategic marketing
43
Service business
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
38
European journal of marketing : EJM
37
SpringerLink / Bücher
36
The international journal of bank marketing : IJBM
36
International journal of electronic marketing and retailing : IJEMR
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
Journal of the Academy of Marketing Science
30
The international review of retail, distribution and consumer research
30
Journal of air transport management
28
International journal of retail and distribution management
27
Journal of Asian finance, economics and business : JAFEB
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of retail & distribution management
26
International journal of services and operations management
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Journal of Islamic marketing
24
Total quality management & business excellence
24
International journal of services, economics and management
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
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Source
All
ECONIS (ZBW)
5,785
USB Cologne (EcoSocSci)
6
EconStor
1
OLC EcoSci
1
RePEc
1
Showing
1
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5,794
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date (oldest first)
1
Kommunikationsqualität in persönlichen Kundenbeziehungen : Konzeptualisierung und empirische Prüfung
Frommeyer, Astrid
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003007555
Saved in:
2
Die Qualität von Angebotssituationen beim Vertrieb von Managementberatungsleistungen : Eine empirische Studie
Skobranek, Michaela
-
2011
Perspektive des Anbieters werden diese zum
Marketing
-Instrument. Dabei beeinflusst die Qualität der Angebotssituation die …
Persistent link: https://www.econbiz.de/10014425136
Saved in:
3
Die Qualität von Angebotssituationen beim Vertrieb von Managementberatungsleistungen : eine empirische Studie
Skobranek, Michaela
-
2011
-
1. Aufl.
Persistent link: https://www.econbiz.de/10008650663
Saved in:
4
Marketing
für Nachfolgeprodukte und neue Produktgenerationen : eine Analyse aus Kundensicht
Kaetzke, Philomela
-
2003
Persistent link: https://www.econbiz.de/10001747367
Saved in:
5
Bonusprogramme als Instrumente des Beziehungsmarketing : eine theoretische und empirische Analyse
Müller, Steffen
-
2006
Persistent link: https://www.econbiz.de/10003358623
Saved in:
6
Kundenzufriedenheit messen und steigern
Töpfer, Armin
(
ed.
);
Bauer, Ewald
(
contributor
)
-
1999
-
2., erw. und überarb. Aufl.
Persistent link: https://www.econbiz.de/10000682567
Saved in:
7
Fulfillment im Electronic Commerce : Gestaltungsansätze, Determinanten, Wirkungen
Köcher, Martin-Matthias
-
2006
-
1. Aufl
Persistent link: https://www.econbiz.de/10003335965
Saved in:
8
Connecting with your customers
2006
Persistent link: https://www.econbiz.de/10003292010
Saved in:
9
Entwicklung eines Erfolgsfaktorenmodells für Messen zur Steigerung der Kundenzufriedenheit
Wiedmann, Klaus-Peter
;
Langner, Sascha
;
Kleinod, Marén
-
2008
Persistent link: https://www.econbiz.de/10003729340
Saved in:
10
Literaturservice -
Marketing
-Neuerscheinungen 1. Halbjahr 2008
Drees, Norbert
(
ed.
);
Prox, Christoph
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10013424800
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