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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
83,458
Konsumentenverhalten
81,008
Soziologie
15,408
Theorie
10,969
Theory
10,688
Relationship marketing
9,281
Beziehungsmarketing
9,251
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7,607
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7,565
Brand image
6,755
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6,714
Data Mining
5,898
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5,828
Online-Handel
5,788
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5,776
Customer satisfaction
5,749
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5,557
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5,493
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5,339
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5,335
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4,975
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4,744
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4,727
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4,560
Service quality
4,464
Germany
4,449
Dienstleistungsqualität
4,421
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4,346
Markenartikel
4,337
Einzelhandel
4,216
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4,175
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3,874
E-commerce
3,757
Werbewirkung
3,712
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3,669
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3,592
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3,460
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3,312
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3,076
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958
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648
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5,480
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107
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Bilgihan, Anil
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Liu, Chih-Hsing
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Xu, Xun
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Qu, Hailin
9
Roschk, Holger
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
321
International journal of hospitality management
202
Journal of business research : JBR
152
The journal of services marketing
101
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
79
Cogent business & management
73
Tourism management : research, policies, practice
61
Services marketing quarterly
58
Psychology & marketing
50
The service industries journal
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
41
Service business
41
Journal of service management
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
31
Journal of air transport management
28
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
Total quality management & business excellence
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
International journal of business information systems : IJBIS
24
Journal of retailing
24
International journal of services and operations management
23
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ECONIS (ZBW)
5,584
EconStor
5
OLC EcoSci
1
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1
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10
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1
Using decision trees to analyse the customers' shopping location preferences
Ansari, Azarnoush
;
Riasi, Arash
- In:
International journal of business excellence
18
(
2019
)
2
,
pp. 174-202
Persistent link: https://www.econbiz.de/10012052265
Saved in:
2
Sampling method based on improved C4.5 decision tree and its application in prediction of telecom customer churn
Deng, Weibin
;
Deng, Linsen
;
Liu, Jin
;
Qi, Jie
- In:
International journal of information technology and …
18
(
2019
)
1
,
pp. 93-109
Persistent link: https://www.econbiz.de/10012056968
Saved in:
3
The impact of CRM components system on customer retention in the telecom industry : a case of Y-Telecom in Yemen
Alhakimi, Wail
;
Ghaleb, Abdulsalam
- In:
Middle East journal of management : MEJM
6
(
2019
)
4
,
pp. 378-409
Persistent link: https://www.econbiz.de/10012111773
Saved in:
4
Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil
;
Seo, Soobin
;
Choi, Jihee
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
Saved in:
5
Integrating customer clustering and QFD to improve and develop services : a case study
Lalvand, Neda
;
Owlia, Mohammad Saleh
- In:
International journal of business innovation and …
35
(
2024
)
2
,
pp. 219-237
Persistent link: https://www.econbiz.de/10015076199
Saved in:
6
Applying decision tree data mining for online group buying consumers' behaviour
Sheu, Jyh-jian
;
Chang, Yao-wen
;
Chu, Ko-tsung
- In:
International journal of electronic customer …
2
(
2008
)
2
,
pp. 140-157
Persistent link: https://www.econbiz.de/10003836331
Saved in:
7
Airport service quality drivers of passenger satisfaction
Bogicevic, Vanja
;
Yang, Wan
;
Bilgihan, Anil
;
Bujisic, Milos
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
4
,
pp. 3-18
Persistent link: https://www.econbiz.de/10010226571
Saved in:
8
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
9
A data mining approach for segmentation-based importance-performance analysis (SOM–BPNN–IPA) : a new framework for developing customer retention strategies
Hosseini, Seyed Yaghoub
;
Bideh, Alireza Ziaei
- In:
Service business
8
(
2014
)
2
,
pp. 295-312
Persistent link: https://www.econbiz.de/10010351415
Saved in:
10
Online purchase determinants of loyalty : the mediating effect of satisfaction in tourism
Pereira, Hélia Gonçalves
;
Salgueiro, Maria de Fátima
; …
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 279-291
Persistent link: https://www.econbiz.de/10011473227
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