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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Customer satisfaction
9
Lieferkette
7
Service quality
7
Supply chain
7
Tourism
7
Tourismus
7
Beziehungsmarketing
6
Consumer behaviour
6
Dienstleistungsqualität
6
Konsumentenverhalten
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Relationship marketing
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Holiday behaviour
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Urlaubsverhalten
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Tourism industry
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Tourismuswirtschaft
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China
3
Confidence
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Destination management
3
Destinationsmanagement
3
Innovation diffusion
3
Innovationsdiffusion
3
Performance measurement
3
Performance-Messung
3
Taiwan
3
Tourism marketing
3
Tourismusmarketing
3
Vertrauen
3
Viral marketing
3
Virales Marketing
3
Brand image
2
Business network
2
Business process management
2
Computer-aided logistics
2
Customer loyalty
2
Destination image
2
Emotion
2
Engagement
2
Hotel industry
2
Hotellerie
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English
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Lai, Ivan K. W.
8
Wong, Jose Weng Chou
3
Hitchcock, Michael
2
Feng, Yan
1
Gao, Bo Wendy
1
Lai, Ivan Ka Wai
1
Ng, Kenneth Shiu Pong
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Yang, Lois Zi-Yu
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International journal of hospitality management
3
Tourism management : research, policies, practice
2
International journal of sports marketing & sponsorship
1
Journal of destination marketing & management
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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1
The cross-impact of network externalities on relationship quality in exhibition sector
Lai, Ivan K. W.
- In:
International journal of hospitality management
48
(
2015
),
pp. 52-67
Persistent link: https://www.econbiz.de/10011341601
Saved in:
2
The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty
Gao, Bo Wendy
;
Lai, Ivan K. W.
- In:
International journal of hospitality management
44
(
2015
),
pp. 38-47
Persistent link: https://www.econbiz.de/10010501241
Saved in:
3
Importance-performance analysis in tourism : a framework for researchers
Lai, Ivan K. W.
;
Hitchcock, Michael
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 242-267
Persistent link: https://www.econbiz.de/10010508394
Saved in:
4
A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau : 3-dimensional importance-performance analysis
Lai, Ivan K. W.
;
Hitchcock, Michael
- In:
Tourism management : research, policies, practice
55
(
2016
),
pp. 139-159
Persistent link: https://www.econbiz.de/10011496308
Saved in:
5
Gaming and non-gaming memorable tourism experiences : how do they influence young and mature tourists' behavioural intentions?
Wong, Jose Weng Chou
;
Lai, Ivan K. W.
- In:
Journal of destination marketing & management
21
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013041363
Saved in:
6
Evaluating value co-creation activities in exhibitions : an impact-asymmetry analysis
Wong, Jose Weng Chou
;
Lai, Ivan K. W.
- In:
International journal of hospitality management
72
(
2018
),
pp. 118-131
Persistent link: https://www.econbiz.de/10011872738
Saved in:
7
How customer knowledge management helps retain fitness club members : a mediating effect of relationship quality
Ng, Kenneth Shiu Pong
;
Feng, Yan
;
Lai, Ivan K. W.
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
2
,
pp. 360-381
Persistent link: https://www.econbiz.de/10014505217
Saved in:
8
Comparing the effects of tourists' perceptions of residents' emotional solidarity and tourists' emotional solidarity on trip satisfaction and word-of-mouth intentions
Lai, Ivan K. W.
;
Wong, Jose Weng Chou
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
1
,
pp. 136-152
Persistent link: https://www.econbiz.de/10014581712
Saved in:
9
The role of service quality, perceived value, and relationship quality in enhancing customer loyalty in the travel agency sector
Lai, Ivan Ka Wai
- In:
Journal of travel and tourism marketing
31
(
2014
)
3/4
,
pp. 417-442
Persistent link: https://www.econbiz.de/10010395958
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