The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty
Year of publication: |
2015
|
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Authors: | Gao, Bo Wendy ; Lai, Ivan K. W. |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 44.2015, p. 38-47
|
Subject: | Transaction-specific-satisfaction | Integrated satisfaction | Customer loyalty | Integrated resort | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality |
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