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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Industrie
50,994
Manufacturing industries
37,025
Service quality
20,655
Dienstleistungsqualität
20,639
Digitalisierung
15,739
Value creation
13,772
Betriebliche Wertschöpfung
13,739
Digitization
13,456
Dienstleistungssektor
12,316
Service industry
11,290
Deutschland
9,497
Innovation
8,582
Theorie
7,552
Germany
7,441
Theory
7,435
USA
7,141
Produktivität
6,782
Productivity
6,487
Customer satisfaction
6,484
United States
6,423
Konsumentenverhalten
5,939
Consumer behaviour
5,935
Produktgestaltung
5,629
Beziehungsmarketing
5,456
Relationship marketing
5,442
Indien
4,640
Innovationsmanagement
4,586
Product design
4,559
India
4,410
Innovation management
4,373
Welt
4,233
World
4,184
China
4,006
Lieferkette
3,979
Supply chain
3,978
Technischer Fortschritt
3,937
Unternehmenserfolg
3,930
Firm performance
3,878
Qualitätsmanagement
3,827
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Online availability
All
Undetermined
2,961
Free
1,103
Type of publication
All
Article
5,634
Book / Working Paper
826
Type of publication (narrower categories)
All
Article in journal
5,437
Aufsatz in Zeitschrift
5,437
Aufsatz im Buch
183
Book section
183
Graue Literatur
76
Non-commercial literature
76
Hochschulschrift
70
Conference paper
54
Konferenzbeitrag
54
Working Paper
51
Arbeitspapier
49
Thesis
42
Case study
33
Fallstudie
33
Collection of articles of several authors
25
Sammelwerk
25
Konferenzschrift
13
Aufsatzsammlung
11
Conference proceedings
6
Collection of articles written by one author
5
Sammlung
5
Guidebook
4
Ratgeber
4
Bibliografie
3
Systematic review
3
Übersichtsarbeit
3
Article
2
Interview
2
Reprint
2
Bibliography
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
Handbook
1
Handbuch
1
Mehrbändiges Werk
1
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1
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Language
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English
6,290
German
171
French
1
Italian
1
Author
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
17
McColl-Kennedy, Janet R.
16
Shahin, Arash
16
Söderlund, Magnus
15
Balaji, M. S.
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Van Vaerenbergh, Yves
12
Grégoire, Yany
11
Guchait, Priyanko
11
Ali, Faizan
10
Amin, Muslim
10
Edvardsson, Bo
10
Gil Saura, Irene
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Ryu, Kisang
9
Svensson, Göran
9
Torres, Edwin N.
9
Walsh, Gianfranco
9
Akroush, Mamoun N.
8
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Institution
All
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Books on Demand GmbH <Norderstedt>
2
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Duale Hochschule Baden-Württemberg Mannheim
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Freie Universität Berlin
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Georg-August-Universität Göttingen
1
ICServ <5., 2017, Wien>
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Society for Consumer Psychology
1
Springer International Publishing
1
Springer-Verlag GmbH
1
Technische Universität Berlin / Universitätsbibliothek
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
224
International journal of hospitality management
214
Journal of business research : JBR
149
The journal of services marketing
140
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
129
The service industries journal
105
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
85
Services marketing quarterly
79
Journal of air transport management
65
Service business
65
The TQM journal : the international review of organizational improvement
65
Tourism management : research, policies, practice
64
Journal of service research : JSR
60
International journal of quality and service sciences
58
Cogent business & management
57
International journal of services and operations management
56
International journal of productivity and quality management : IJPQM
54
Total quality management & business excellence
54
International journal of quality & reliability management
49
Journal of service management
46
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Managing service quality : MSQ ; an international journal
43
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
30
International journal of services and operations management : IJSOM
29
Journal of service research
29
Journal of the Academy of Marketing Science
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
Tourism management perspectives : TMP
28
International journal of electronic marketing and retailing : IJEMR
27
Journal of service theory and practice : JSTP
26
Psychology & marketing
26
International journal of business information systems : IJBIS
25
European journal of marketing : EJM
24
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Source
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ECONIS (ZBW)
6,451
EconStor
5
OLC EcoSci
4
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1
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
3
Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs
Lyons, Paul
;
Brennan, Louis
- In:
Journal of service research
22
(
2019
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10012005761
Saved in:
4
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
5
What can satisfy customers in servitization? : service or goods innovation
Xiao, Xiaohong
;
Zhou, Chengxu
;
Mao, Hongyi
- In:
The journal of business & industrial marketing
38
(
2023
)
10
,
pp. 2030-2046
Persistent link: https://www.econbiz.de/10014471880
Saved in:
6
How does manufacturing service perceived value influence customer satisfaction? : an investigation of global semiconductor industry
Chou, Chieh-min
- In:
International journal of production research
52
(
2014
)
17
,
pp. 5041-5054
Persistent link: https://www.econbiz.de/10010419111
Saved in:
7
New service development by manufacturing firms : effects of customer participation under environmental contingencies
Morgan, Todd
;
Anokhin, Sergey Alexander
;
Wincent, Joakim
- In:
Journal of business research : JBR
104
(
2019
),
pp. 497-505
Persistent link: https://www.econbiz.de/10012105180
Saved in:
8
Designing a user-centred public transportation services : an integrated quality service systems approach
Suzianti, Amalia
;
Nadhira Dhana Shafira
- In:
International journal of agile systems and management : …
14
(
2021
)
3
,
pp. 438-466
Persistent link: https://www.econbiz.de/10012668311
Saved in:
9
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
10
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
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