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The effect of performance quality and customer education on attitudinal loyalty : a cross-country study of opera festival attendees
Vigolo, Vania; Bonfanti, Angelo; Brunetti, Federico - In: Nonprofit and voluntary sector quarterly : journal of … 48 (2019) 6, pp. 1272-1295
Persistent link: https://www.econbiz.de/10012121921
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Towards an approach to signage management quality (SMQ)
Bonfanti, Angelo - In: The journal of services marketing 27 (2013) 4, pp. 312-321
Persistent link: https://www.econbiz.de/10009788847
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Customers' generational differences regarding in-store shopping experiences
Bonfanti, Angelo - In: Predicting trends and building strategies for consumer …, (pp. 109-132). 2019
Persistent link: https://www.econbiz.de/10012023223
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Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo - In: The TQM journal : the international review of … 28 (2016) 6, pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
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Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania; Bonfanti, Angelo; Magliocca, Pierpaolo; … - In: International journal of managerial and financial accounting 8 (2016) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
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Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo; Vigolo, Vania; Douglas, Jackie; … - In: The TQM journal : the international review of … 29 (2017) 4, pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
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Customer experience management strategies in upscale restaurants : lessons from the Covid-19 pandemic
Bonfanti, Angelo; Vigolo, Vania; Yfantidou, Georgia; … - In: International journal of hospitality management 109 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014282504