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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
82,982
Konsumentenverhalten
80,502
Theorie
14,911
Theory
14,671
Marktforschung
12,308
Relationship marketing
9,243
Beziehungsmarketing
9,210
Wissenschaftliche Methode
9,120
Scientific method
8,985
Betriebsgröße
8,900
Firm size
8,661
Brand management
7,628
Markenführung
7,585
Market research
6,866
Brand image
6,770
Markenimage
6,730
USA
6,606
Deutschland
6,333
United States
6,262
Customer satisfaction
5,768
Germany
5,617
Online-Handel
5,613
Online retailing
5,601
Social Web
4,897
Social web
4,895
Online-Marketing
4,611
Internet marketing
4,599
Service quality
4,516
Dienstleistungsqualität
4,469
Markenartikel
4,455
Brand
4,382
Einzelhandel
4,302
Retail trade
4,197
Experiment
3,763
Werbewirkung
3,734
Advertising effects
3,695
Electronic Commerce
3,695
Verbraucherverhalten
3,596
E-commerce
3,579
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All
Undetermined
2,986
Free
955
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Article
4,927
Book / Working Paper
675
Journal
4
Type of publication (narrower categories)
All
Article in journal
4,789
Aufsatz in Zeitschrift
4,789
Aufsatz im Buch
131
Book section
131
Hochschulschrift
76
Graue Literatur
74
Non-commercial literature
74
Thesis
51
Working Paper
49
Conference paper
47
Konferenzbeitrag
47
Arbeitspapier
45
Collection of articles of several authors
15
Sammelwerk
15
Konferenzschrift
10
Aufsatzsammlung
8
Case study
5
Fallstudie
5
Ratgeber
5
Collection of articles written by one author
4
Lehrbuch
4
Sammlung
4
Conference proceedings
3
Guidebook
3
Textbook
3
Accompanied by computer file
1
Article
1
Bibliografie
1
Biografie
1
Biography
1
Checkliste
1
Company information
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Firmeninformation
1
Glossar enthalten
1
Glossary included
1
Handbook
1
Handbuch
1
Reprint
1
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English
5,458
German
146
French
2
Author
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Kim, Woo Gon
10
Liu, Chih-Hsing
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Blut, Markus
9
Chua, Bee-Lia
9
Frank, Björn
9
Gelbrich, Katja
9
Huber, Frank
9
Muskat, Birgit
9
Park, Jungkun
9
Prashar, Sanjeev
9
Qu, Hailin
9
Roschk, Holger
9
Ryu, Kisang
9
Sparks, Beverley
9
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Springer Fachmedien Wiesbaden
4
Books on Demand GmbH <Norderstedt>
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Harvard Graduate School of Business Administration
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
322
International journal of hospitality management
192
Journal of business research : JBR
152
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
57
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Service business
41
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of the Academy of Marketing Science
31
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Journal of retailing
24
International journal of services and operations management
23
Journal of internet commerce
23
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Source
All
ECONIS (ZBW)
5,599
EconStor
6
OLC EcoSci
1
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1
A maximum difference scaling application for customer satisfaction researchers
Garver, Michael S.
- In:
International journal of market research : JMRS ; the …
51
(
2009
)
4
,
pp. 481-500
Persistent link: https://www.econbiz.de/10003863679
Saved in:
2
Determinants of consumer behaviour in novice markets : the case of wine
Capitello, Roberta
;
Agnoli, Lara
;
Begalli, Diego
- In:
Journal of research in marketing and entrepreneurship : JRME
17
(
2015
)
1
,
pp. 110-126
Persistent link: https://www.econbiz.de/10011418409
Saved in:
3
Marketing strategy: tool to increase customer satisfaction case study of Romanian company in furniture products
Isac, Nicoleta
;
Badshah, Waqar
- In:
Romanian economic and business review
14
(
2019
)
1
,
pp. 27-37
Persistent link: https://www.econbiz.de/10012167421
Saved in:
4
Customer relational benefit : a second-order meta-analysis and an alternative framework
Vieira, Valter Afonso
;
Araujo, Clecio Falcao
;
Almeida, …
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014465636
Saved in:
5
Kundenzufriedenheit bei effizienter Variantenvielfalt im Automobilbau : Verbesserung der Konzeptqualität durch präventive Methoden
Stappenbeck, Anika
-
2011
Persistent link: https://www.econbiz.de/10008905682
Saved in:
6
Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.
;
Singh, Siddharth S.
;
Westbrook, …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
Saved in:
7
Understanding customer needs
Griffin, Abbie
- In:
Encyclopedia of technology and innovation management
,
(pp. 231-232)
.
2010
Persistent link: https://www.econbiz.de/10003945792
Saved in:
8
Contingent response to self-customization procedures : implications for decision satisfaction and choice
Valenzuela, Ana
;
Dhar, Ravi
;
Zettelmeyer, Florian
- In:
Journal of marketing research : JMR
46
(
2009
)
6
,
pp. 754-763
Persistent link: https://www.econbiz.de/10003926924
Saved in:
9
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
10
When the decision ball keeps rolling : an investigation of the Sisyphus effect among maximizing consumers
Carrillat, François A.
;
Ladik, Daniel M.
;
Legoux, Renaud
- In:
Marketing letters : a journal of research in marketing
22
(
2011
)
3
,
pp. 283-296
Persistent link: https://www.econbiz.de/10009305520
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