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Factors affecting customers' satisfaction in e-commerce marketplace during COVID-19 pandemic : developing market context
Al Azad, Md. Samim; Harun-or-Rashid, Mohammad - In: International journal of services, economics and management 14 (2023) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10014311171
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FinTech adoption among online grocery buyers during COVID-19 lockdowns in Nepal
Maharjan, Pragya; Devkota, Niranjan; Mahapatra, … - In: The journal of private enterprise 37 (2022) 2, pp. 57-89
Persistent link: https://www.econbiz.de/10013431419
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Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil
Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14
popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in … supermarket retail e-commerce in the Brazilian market. The objective was to understand how the pandemic influenced satisfaction in … factor, "Delivery Logistics" showed the highest correlation. This indicates that the dimension most affected by the pandemic …
Persistent link: https://www.econbiz.de/10014393346
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Online retailer cold chain physical distribution service quality and consumers : evidence from China during the COVID-19 pandemic
Su, Miao; Zhao, Jinjing; Qi, Guanqiu; Kim, Junseung; … - In: International journal of logistics : research and … 26 (2023) 4, pp. 442-459
Persistent link: https://www.econbiz.de/10014322001
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Measuring consumers' level of satisfaction for online food shopping during COVID-19 in Italy using POSETs
Alaimo, Leonardo Salvatore; Fiore, Mariantonietta; … - In: Socio-economic planning sciences : the international … 82 (2022) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10013363448
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What changes in restaurant satisfaction during Covid-19? : an overview based on online reviews
Silva Farinha, Carlos; Tiago, Flávio Borges; Moreira … - In: Journal of tourism, sustainability and well-being 11 (2023) 1, pp. 13-26
understand customers’ perceptions of restaurant service and unveil any change that might occur driven by the COVID-19 pandemic …. Therefore data was collected on TripAdvisor for two different periods - before and after the pandemic, using the top restaurants …
Persistent link: https://www.econbiz.de/10014318030
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Post COVID-19 online shopping in South Africa : a mediation analysis of customer satisfaction on e-service quality and purchase intention
Mtotywa, Matolwandile Mzuvukile; Kekana, Charles - In: African journal of science, technology, innovation and … 15 (2023) 5, pp. 533-546
Persistent link: https://www.econbiz.de/10014369337
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Effects of online purchase e-CRM activities and e-customer satisfaction on e-Loyalty during COVID-19 : the mediating effects of e-customer satisfaction
Hwang, Soo-Young - In: Global business and finance review 27 (2022) 5, pp. 100-114
-CRM activities, e-customer satisfaction, and e-loyalty to e-commerce companies. Originality/value: The recent COVID-19 pandemic has …
Persistent link: https://www.econbiz.de/10013433697
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The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda; Panggati, Ignatius Enda - In: Journal of relationship marketing : innovations and … 21 (2022) 2, pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
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Service guarantees in an e-commerce platform : proposition of a framework based on customers' expectations, negative experiences and behavioural responses
Oliveira, Alessandro Silva de; Souki, Gustavo Quiroga; … - In: Asia-Pacific journal of business administration 15 (2023) 2, pp. 225-244
Persistent link: https://www.econbiz.de/10014313710