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Business customers' satisfaction : what happens when suppliers downsize?
Lewin, Jeffrey E. - In: Industrial marketing management : the international … 38 (2009) 3, pp. 283-299
Persistent link: https://www.econbiz.de/10003840539
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Firm downsizing and satisfaction among United States and European customers
Lewin, Jeffrey E.; Biemans, Wim; Ulaga, Wolfgang - In: Journal of business research : JBR 63 (2010) 7, pp. 697-706
Persistent link: https://www.econbiz.de/10003984857
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Customer loyalty in entertainment venues : the reality TV genre
Lewin, Jeffrey E.; Rajamma, Rajasree K.; Audhesh, Paswan K. - In: Journal of business research : JBR 68 (2015) 3, pp. 607-615
Persistent link: https://www.econbiz.de/10010496162
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Customer response to dissatisfaction : a synthesis of literature and conceptual framework
Ferguson, Jodie L.; Johnston, Wesley J. - In: Industrial marketing management : the international … 40 (2011) 1, pp. 118-127
Persistent link: https://www.econbiz.de/10008907883
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Customer information utilization in business-to-business markets : muddling through process?
Rollins, Minna; Bellenger, Danny N.; Johnston, Wesley J. - In: Journal of business research : JBR 65 (2012) 6, pp. 758-764
Persistent link: https://www.econbiz.de/10009552508
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Determinants of joint action in international channels of distribution : the moderating role of psychic distance
Johnston, Wesley J.; Khalil, Shadab; Jain, Megha; … - In: Journal of international marketing 20 (2012) 3, pp. 34-49
Persistent link: https://www.econbiz.de/10009625938