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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Hult, G. Tomas M.
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Morgeson, Forrest V., III.
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Fornell, Claes
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Sharma, Pratyush Nidhi
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Mithas, Sunil
2
Boyer, Kenneth K.
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Keiningham, Timothy
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Morgan, Neil A.
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Journal of marketing
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Journal of international marketing
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Journal of the Academy of Marketing Science
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Public management review
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ECONIS (ZBW)
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An analysis of operations-oriented drivers of customer loyalty for two service channels
Prud'homme, Andrea M.
;
Boyer, Kenneth K.
;
Hult, G. Tomas M.
- In:
Direct marketing : an international journal
1
(
2007
)
2
,
pp. 78-101
Persistent link: https://www.econbiz.de/10003936938
Saved in:
2
Cross-national differences in consumer satisfaction : mobile services in emerging and developed markets
Morgeson, Forrest V., III.
;
Sharma, Pratyush Nidhi
; …
- In:
Journal of international marketing
23
(
2015
)
2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011292300
Saved in:
3
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
4
Stock returns on customer satisfaction do beat the market : gauging the effectof a marketing intangible
Fornell, Claes
;
Morgeson, Forrest V., III.
;
Hult, G. …
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011591206
Saved in:
5
An abnormally abnormal intangible : stock returns on customer satisfaction
Fornell, Claes
;
Morgeson, Forrest V., III.
;
Hult, G. …
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 122-125
Persistent link: https://www.econbiz.de/10011591216
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6
Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.
;
Sharma, Pratyush Nidhi
;
Morgeson, …
- In:
Journal of retailing
95
(
2019
)
1
,
pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
Saved in:
7
Do managers know what their customers think and why?
Hult, G. Tomas M.
;
Morgeson, Forrest V., III.
;
Morgan, …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
1
,
pp. 37-54
Persistent link: https://www.econbiz.de/10011637149
Saved in:
8
Partisan bias and citizen satisfaction, confidence, and trust in the U.S. Federal Government
Morgeson, Forrest V., III.
;
Sharma, Pratyush Nidhi
; …
- In:
Public management review
24
(
2022
)
12
,
pp. 1933-1956
Persistent link: https://www.econbiz.de/10013417191
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