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Festivalscapes and patrons' emotions, satisfaction, and loyalty
Lee, Yong-ki; Lee, Choong-Ki; Lee, Seung-kon; Babin, … - In: Journal of business research : JBR 61 (2008) 1, pp. 56-64
Persistent link: https://www.econbiz.de/10003597162
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Effects of consumer psychographics and store characteristics in influencing shopping value and store switching
Shukla, Paurav; Babin, Barry J. - In: Journal of consumer behaviour : an international … 12 (2013) 3, pp. 194-203
Persistent link: https://www.econbiz.de/10009766225
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Is customer satisfaction really a catch-all? : the discrepancy between financial performance and survey results
James, Kevin W.; James, Hui; Babin, Barry J.; Parker, … - In: Journal of managerial issues : JMI 31 (2019) 2, pp. 137-150
Persistent link: https://www.econbiz.de/10012098710
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Managing service recovery experience : effects of the forgiveness for older consumers
Babin, Barry J.; Zhuang, Weiling; Borges, Adilson - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012430649
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Customer responses to service providers' touch : a meta-analysis
Saleh, Amin; Zmich, Louis J.; Babin, Barry J.; Darrat, … - In: Journal of business research : JBR 166 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014380328