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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
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Kaufmann, Hans Rüdiger
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Loureiro, Sandra Maria Correia
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Alkibay, Sanem
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Altıntaş, Murat Hakan
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Kapoulas, Alexandros
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Karapiperis, Christos
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Kurtulmuşoğlu, Feride Bahar
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International journal of business performance management
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Journal for international business and entrepreneurship development
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ECONIS (ZBW)
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Uncovering customer service experiences with Twitter : the case of airline industry
Misopoulos, Fotis
;
Mitic, Miljana
;
Kapoulas, Alexandros
; …
- In:
Management decision : MD
52
(
2014
)
4
,
pp. 705-723
Persistent link: https://www.econbiz.de/10010386768
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2
Creating value for customers through engagement and participation in brand communities
Loureiro, Sandra Maria Correia
;
Pires, Ana Regina
; …
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 114-132
Persistent link: https://www.econbiz.de/10011316447
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3
The impact of islands' image on tourists' satisfaction and place identity
Loureiro, Sandra Maria Correia
;
Kaufmann, Hans Rüdiger
- In:
Journal for international business and entrepreneurship …
7
(
2013
)
1
,
pp. 52-62
Persistent link: https://www.econbiz.de/10009727960
Saved in:
4
Deviant customer behaviour : a perceived classification
Kurtulmuşoğlu, Feride Bahar
;
Altıntaş, Murat Hakan
; …
- In:
The marketing review
15
(
2015
)
4
,
pp. 483-502
Persistent link: https://www.econbiz.de/10011551339
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