Creating value for customers through engagement and participation in brand communities
Year of publication: |
2015
|
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Authors: | Loureiro, Sandra Maria Correia ; Pires, Ana Regina ; Kaufmann, Hans Rüdiger |
Published in: |
International journal of business performance management. - Milton Keynes : Inderscience Enterprises, ISSN 1368-4892, ZDB-ID 2000476-X. - Vol. 16.2015, 2/3, p. 114-132
|
Subject: | brand relationship quality | satisfaction | participation | engagement | identification | brand community | brand knowledge | brand loyaly | word-of-mouth | Markenführung | Brand management | Beziehungsmarketing | Relationship marketing | Social Web | Social web | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Markenartikel | Brand | Markenimage | Brand image | Kundenzufriedenheit | Customer satisfaction |
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