In high customer-contact services, employees are an imperative part of a company's service quality. While the effect of employee commitment on brand-supportive behaviors has already been studied, it remains unclear what drives employees' brand commitment. This study explores the brand-oriented...

This study empirically relates two important areas of management research: the full-range theory of leadership and the organizational learning process. Specifically, this contribution addresses three issues: (1) the impact of transformational leadership and (2) of transactional leadership on the...

We propose and empirically test a multilevel model of cross-level interactions between leader self-perceptions (team level) and follower perceptions of authentic leadership on job satisfaction. Data from 24 supervisors and 171 team members were used. Applying hierarchical linear modelling, we...

Part-1: Context of Post-Heroic Leadership -- Chapter 1: Time of Paradoxes and Uncertainty -- Chapter 2: What Is Post-Heroic Leadership and Why Do We Need It? -- Chapter 3: Post-Heroic Leadership in the Context of Humanizing Hybrid Work -- Part-2: Process of Post-Heroic Leadership -- Chapter 4:...