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Learning from and with customers with social media : a model for social customer learning

Jussila, Jari J.; Kärkkäinen, Hannu; Leino, Maija - In: International journal of management, knowledge and … 1 (2012) 1, pp. 5-25

Persistent link: https://www.econbiz.de/10010341668

An exploratory study of how a Korean chaebol's learning culture facilitates customer service

Lee, Yangim; Trim, Peter R. J. - In: Journal of global scholars of marketing science : … 25 (2015) 4, pp. 338-357

Persistent link: https://www.econbiz.de/10011515086

What and how do mentors learn? : the role of relationship quality and mentoring self-efficacy in mentor learning

Astrove, Stacy L.; Kraimer, Maria L. - In: Personnel psychology : a journal of applied research 75 (2022) 2, pp. 485-513

Persistent link: https://www.econbiz.de/10013279898

Action learning : understanding interpersonal relationships within learning sets

Yeadon-Lee, Annie - In: The journal of management development 32 (2013) 9, pp. 984-994

Persistent link: https://www.econbiz.de/10010233938

Learning from customers : individual and organizational effects in outsourced radiological services

Clark, Jonathan R.; Huckman, Robert S.; Staats, Bradley R. - In: Organization science : a journal of the Institute for … 24 (2013) 5, pp. 1539-1557

Persistent link: https://www.econbiz.de/10010196125

Profiting from customer relationship management : the overlooked role of generative learning orientation

Herhausen, Dennis; Schögel, Marcus - In: Management decision : MD 51 (2013) 8, pp. 1678-1700

Purpose: This study aims to examine the direct and moderating effects of generative learning on customer performance …, generative learning, customer performance, and financial performance with a cross industry survey of CEOs and senior marketing … results reveal that generative learning affects customer performance directly. Moreover, the interaction of CRM capabilities …

Persistent link: https://www.econbiz.de/10010196923