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Quality costing : a survey in Greek supermarkets using multiple correspondence analysis

Chatzipetrou, Evrikleia; Moschidis, Odysseas - In: International journal of quality & reliability management 33 (2016) 5, pp. 615-632

Persistent link: https://www.econbiz.de/10011579460

An application of the Kano model and retail service quality scale to Vietnamese supermarkets

Ha Thu Nguyen - In: International journal of productivity and quality … 31 (2020) 2, pp. 189-206

Persistent link: https://www.econbiz.de/10012516275

Supermarkets, producers and audit technologies : the constitutive micro-politics of food, legitimacy and governance

Campbell, Hugh; Le Heron, Richard B. - In: Supermarkets and agri-food supply chains : …, (pp. 131-153). 2007

Persistent link: https://www.econbiz.de/10003590386

Prozessmanagement im vertikalen Marketing : efficient consumer response (ECR) in Konsumgüternetzen

Ahlert, Dieter (contributor); Borchert, Stefan (contributor) - 2000

Persistent link: https://www.econbiz.de/10001496486

The role of quality assurance in food retailer-manufacturer relations: The case of food safety controls in the supply of retailer own-branded products in the UK

Henson, Spencer; Northen, James - In: Vertical relationships and coordination in the food …, (pp. 347-369). 1999

Persistent link: https://www.econbiz.de/10001420810

Using a modified SERVQUAL approach to assess the quality of supply chain services in Greek online supermarkets

Mitropoulou, Anastasia D.; Tsoulfas, Giannis T. - In: Logistics 5 (2021) 4, pp. 1-17

Background: The purpose of this paper is to study customer satisfaction concerning orders from online supermarkets …, which have recently boomed to fulfil the increased needs of customers during the COVID-19 pandemic. The service quality, as … well-known model SERVQUAL is suggested and used in the case of Greek online supermarkets. Thus, an initial contribution of …

Persistent link: https://www.econbiz.de/10012661386