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~subject:"Lieferantenmanagement"
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Kundenrückgewinnungsmanagement...
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Lieferantenmanagement
Relationship marketing
26,336
Beziehungsmarketing
25,661
Kosten-Nutzen-Analyse
11,638
Cost-benefit analysis
10,779
Consumer behaviour
9,417
Konsumentenverhalten
9,386
Customer satisfaction
5,865
Kundenzufriedenheit
5,825
Theorie
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Theory
5,438
Service quality
4,393
Dienstleistungsqualität
4,384
Deutschland
3,586
Germany
3,394
Brand management
2,590
Markenführung
2,587
Supplier relationship management
2,238
USA
2,193
United States
2,122
Social Web
2,097
Social web
2,096
Brand image
1,918
Markenimage
1,914
Marketingmanagement
1,906
Marketing management
1,895
Electronic Commerce
1,762
E-commerce
1,706
Complaint management
1,650
Beschwerdemanagement
1,649
Online-Marketing
1,623
Internet marketing
1,605
Kundenwert
1,502
Kundenintegration
1,484
Customer integration
1,483
Customer value
1,474
Vertrauen
1,416
Confidence
1,411
Einzelhandel
1,381
Retail trade
1,374
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Svensson, Göran
24
Bruhn, Manfred
16
Homburg, Christian
16
Naudé, Peter
12
Ahlert, Dieter
11
Kleinaltenkamp, Michael
11
Mostert, Pierre
9
Eggert, Andreas
8
Ivens, Björn Sven
8
La Rocca, Antonella
8
Mysen, Tore
8
Scheer, Lisa K.
8
Stock-Homburg, Ruth
8
Casidy, Riza
7
Friend, Scott B.
7
Gil Saura, Irene
7
Grönroos, Christian
7
Helmke, Stefan
7
Henneberg, Stephan
7
Keränen, Joona
7
Palmatier, Robert W.
7
Aykol, Bilge
6
Folse, Judith Anne Garretson
6
Hennig-Thurau, Thorsten
6
Høgevold, Nils M.
6
Jacob, Frank
6
Mangus, Stephanie M.
6
Mpinganjira, Mercy
6
Nyadzayo, Munyaradzi W.
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Paulssen, Marcel
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Reinartz, Werner J.
6
Sheth, Jagdish N.
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Snehota, Ivan
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Swoboda, Bernhard
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Thaichon, Park
6
Ulaga, Wolfgang
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Wang, Yonggui
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Andersen, Poul Houman
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Edvardsson, Bo
5
Gligor, David M.
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AMACOM
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BearingPoint GmbH <Berlin>
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Cranfield School of Management
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Deutsche Gesellschaft für Logistik
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Deutscher Industrie- und Handelskammertag
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Deutscher Logistik-Kongress <17, 2000, Berlin>
1
Deutscher Logistik-Kongress <18, 2001, Berlin>
1
Deutscher Universitäts-Verlag GmbH
1
ESCP-EAP European School of Management
1
Erich-Schmidt-Verlag
1
European Association of Agricultural Economists
1
Forschungsinstitut zur Zukunft der Arbeit
1
IGI Global
1
INSEAD
1
Kassel University Press GmbH
1
Organisation for Economic Co-operation and Development
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
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Springer Fachmedien Wiesbaden
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Svenska Handelshögskolan <Helsinki>
1
SwissICT, Schweizerischer Verband der Informations- und Kommunikationstechnologie
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Universität Bamberg <1979-1988>
1
Universität Rostock
1
Universität St. Gallen
1
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1
Wirtschaftsjunioren Hamburg
1
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Industrial marketing management : the international journal for industrial and high-tech firms
217
The journal of business & industrial marketing
114
Journal of business research : JBR
84
Journal of business-to-business marketing
39
Journal of the Academy of Marketing Science
25
Journal of marketing
21
Journal of strategic marketing
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
Gabler Edition Wissenschaft
19
SpringerLink / Bücher
19
The journal of services marketing
19
International journal of production economics
15
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
14
Journal of retailing and consumer services
14
Springer eBook Collection / Business and Economics
14
The service industries journal
13
International journal of procurement management
12
Journal of personal selling & sales management : JPSSM
11
Service business
11
Services marketing quarterly
10
Marketing intelligence & planning
9
Neue betriebswirtschaftliche Forschung : Nbf
9
Interaktionen im Dienstleistungsbereich
8
Journal of marketing channels : ... distribution systems, strategy, and management
8
Journal of purchasing and supply management
8
Journal of service research : JSR
8
Marketing theory
8
The international journal of bank marketing : IJBM
8
The international journal of logistics management
8
Basler Schriften zum Marketing
7
European journal of marketing : EJM
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of hospitality management
7
International journal of project management : the journal of The International Project Management Association
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
The journal of personal selling & sales management : JPSSM
7
Asia Pacific journal of marketing and logistics
6
Die Betriebswirtschaft : DBW
6
European journal of marketing
6
Handbook of relationship marketing
6
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ECONIS (ZBW)
2,238
EconStor
1
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1
Selektion von Informationen über Kundenzufriedenheit
Platzek, Thomas
-
1998
Persistent link: https://www.econbiz.de/10000676167
Saved in:
2
Beschwerdemanagement
im B2B-Sektor: Replikation und Erweiterung
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
Die Betriebswirtschaft : DBW
70
(
2010
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10003929430
Saved in:
3
The mediating roles of renqing and ganqing in Chinese relationship marketing
Zhou, Xinhua
;
Shi, Guicheng
;
Liu, Matthew Tingchi
;
Bu, …
- In:
Nankai business review international
6
(
2015
)
2
,
pp. 156-176
Persistent link: https://www.econbiz.de/10011376679
Saved in:
4
Exploring the role of negative emotions on customer's intention to complain
Choraria, Sepna
- In:
Vision : the journal of business perspective
17
(
2013
)
3
,
pp. 201-211
Persistent link: https://www.econbiz.de/10010357662
Saved in:
5
Returns management in a business-to-business context : its impact on customer satisfaction
Vachon, Stephan
;
Hajmohammd, Sara
;
Patry, Karine
- In:
International journal of integrated supply management : …
8
(
2013
)
4
,
pp. 173-192
Persistent link: https://www.econbiz.de/10010359673
Saved in:
6
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
7
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
8
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
9
Die Beendigung von Geschäftsbeziehungen aus Anbietersicht
Günter, Bernd
;
Helm, Sabrina
- In:
Relationship Marketing : Standortbestimmung und …
,
(pp. 45-70)
.
2002
Persistent link: https://www.econbiz.de/10001703243
Saved in:
10
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
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