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Best Practice : Management von Service Levels in der Kontraktlogistik ; SLAs aus Dienstleistersicht: eine zweiseitige Angelegenheit
Jung, Klaus-Peter - In: Service Levels in der Logistik : mit KPIs und SLAs …, (pp. 127-135). 2007
Persistent link: https://www.econbiz.de/10003643909
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Research on fresh meat cold chain logistics service quality model based on suplly chain
Guochen, Wei; Xiaochun, Chen; Cai, Liu - In: Journal of investment and management : JIM 5 (2016) 3, pp. 17-24
Persistent link: https://www.econbiz.de/10011593789
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Service capability procurement decision in logistics service supply chain : a research under demand updating and quality guarantee
Liu, Weihua; Xie, Dong; Liu, Yang; Liu, Xiaoyan - In: International journal of production research 53 (2015) 2, pp. 488-510
Persistent link: https://www.econbiz.de/10010493884
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Logistics service quality and its effects on customer satisfacation in the manufacturing companies' supply chains : empirical evidence frpm Greece
Politis, Yannis; Giovanis, Apostolos; Binioris, Spyridon - In: Journal of modelling in management 9 (2014) 2, pp. 215-237
Persistent link: https://www.econbiz.de/10010413644
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Flexibility and quality in logistics and relationships
Yu, Kangkang; Cadeaux, Jack; Song, Hua - In: Industrial marketing management : the international … 62 (2017), pp. 211-225
Persistent link: https://www.econbiz.de/10011707139
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Blockchain adoption in serial logistics service chain : value and challenge
Zhang, Yu; Liu, Nan - In: International journal of production research 61 (2023) 13, pp. 4374-4401
Persistent link: https://www.econbiz.de/10014381500
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How to achieve customer satisfaction? : perspective of logistics outsourcing performance
Świtała, Marcin; Cichosz, Marzenna; Trzęsiok, Joanna - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 15 (2019) 1, pp. 39-51
Persistent link: https://www.econbiz.de/10012153959
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Using a modified SERVQUAL approach to assess the quality of supply chain services in Greek online supermarkets
Mitropoulou, Anastasia D.; Tsoulfas, Giannis T. - In: Logistics 5 (2021) 4, pp. 1-17
Background: The purpose of this paper is to study customer satisfaction concerning orders from online supermarkets, which have recently boomed to fulfil the increased needs of customers during the COVID-19 pandemic. The service quality, as well as aspects of the logistics efficiency, are being...
Persistent link: https://www.econbiz.de/10012661386
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Performance-based contracting for advanced logistics services : challenges in its adoption, design and management
Selviaridis, Kostas; Norrman, Andreas - In: International journal of physical distribution & … 45 (2015) 6, pp. 592-617
Persistent link: https://www.econbiz.de/10011376632
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Smart logistics transformation collaboration between manufacturers and logistics service providers : a supply chain contracting perspective
Liu, Weihua; Hou, Jiahe; Yan, Xiaoyu; Tang, Ou - In: Journal of management science and engineering 6 (2021) 1, pp. 25-52
–RS contract to improve performance. We find that, compared with decentralized options, CS and RS contracts achieve a higher level … contracts, neither can fully coordinate the supply chain. The proposed hybrid CS-RS contract allows the manufacturer to share …
Persistent link: https://www.econbiz.de/10013206063