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Retail "save the sale" tactics : consumer perceptions of in-store logistics service recovery
Peinkofer, Simone T.; Esper, Terry L.; Smith, Ronn J.; … - In: Journal of business logistics 43 (2022) 2, pp. 238-264
Persistent link: https://www.econbiz.de/10013347440
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Spillover effects of a firm's relationship marketing orientation in the logistics triad
Hofer, Adriana Rossiter; Smith, Ronn J.; Murphy, Paul R. - In: The international journal of logistics management 25 (2014) 2, pp. 270-288
Persistent link: https://www.econbiz.de/10010405063
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A model of logistics outsourcing strategy
Mello, John E.; Stank, Theodore P.; Esper, Terry L. - In: Transportation journal : a journal of the Association … 47 (2008) 4, pp. 5-25
Persistent link: https://www.econbiz.de/10003808782
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Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective
Ta, Ha; Esper, Terry L.; Hofer, Adriana Rossiter; … - In: Journal of business logistics 44 (2023) 3, pp. 345-368
Persistent link: https://www.econbiz.de/10014343165